Southdowns travel insurance

Learn more about Southdowns travel insurance

Last reviewed 5 May 2022.

Why choose Southdowns travel insurance?

  • 24/7 UK call centre for queries and assistance.
  • More than 110 leisure and sports activities are covered as standard, including snowboarding and skiing.
  • Covers coronavirus as standard. If you or a member of your party are diagnosed with Covid before travelling the insurer will provide recompense.

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Who is Southdowns travel insurance?

Southdowns is backed by AXA Insurance, which operates in more than 57 countries, serving over 100 million policyholders worldwide. A broker, which is underwritten by subsidiary Inter Partner Assistance SA and employs around 10 people, Southdowns was registered as a limited company with Companies House in 2010, and operates out of Worthing in West Sussex.

Policyholders can rely on Inter Partner Assistance SA’s help should they need to speak to an expert while on their travels. The company has 35 offices around the world, and has a dedicated team covering Southdowns’ insurance customers.

Impartial consumer rights group Fairer Finance ranks Southdowns’ policies for product quality. It awarded the broker’s platinum offering 4 stars, with silver and gold policies getting 3 stars, and their bronze policy getting 1 star.

Southdowns travel insurance policy details

Southdowns offers two main types of travel insurance, single trip & annual multi-trip.

Both single trip and annual multi-trip policies offer a wide range of benefits.

For single trip bronze, silver plus, gold and platinum these include:

  • Trip cancellation provides for prepaid accommodation, travel expenses and other non-refundable expenses if you cancel your trip as a result of death, illness or other reasons detailed in the policy wording.
  • Missed departure means the insurer will pay up to £1,000 if you miss your scheduled flight because of a public transport timetable problem, the vehicle you’re travelling is involved in an accident or due to poor weather.
  • Delayed departure provision kicks in if your flight is unable to take off on time meaning you’re held up by at least 12 hours. In this case you can claim £200, £300 and £350 if you have a silver plus, gold or platinum policy.
  • Personal liability means you can claim for up to £2 million to cover costs you may incur as a result of accidentally injuring someone or damaging their property.
  • Baggage cover means you could be entitled to compensation if your baggage is lost, damaged or stolen. The policy contains limits for single items and valuables.
  • Personal accident cover provides a lump sum in the event of death, loss of limb, loss of sight or permanent total disablement as a result of a bodily injury.
  • Medical cover for medical expenses to a limit of £20 million.
  • Passports and other travel documents are covered if they’re lost or stolen. You can claim between £500 and £650 for reasonable additional accommodation and transport charges incurred away from your home to replace lost or stolen passports or visas.

With annual multi-trip travel insurance you can expect:

  • Remuneration for trip cancellation or curtailment ranging from £1,500 to £6,000.
  • Compensation for lost, damaged or stolen baggage from £1,750 to £3,500.
  • Cover for loss of cash from £350 to £500.

If you want a higher degree of insurance cover than the bronze policy you can opt for the silver plus, gold or platinum policies. These offer more robust cover and feature lower excesses.

Both of these insurance policies also feature the following benefits:

  • Cruise cover is included with all Southdowns policies as standard.
  • European cover, which also extends to Algeria, Egypt, Iceland, Morocco, Tunisia and Turkey.

Southdowns travel insurance optional extras

It’s possible to buy Southdowns single trip or annual travel insurance if you have one or more certain pre-existing medical conditions.

You can also select travel disruption insurance if you buy a silver plus, gold or platinum policy. This additional cover gives an added level of protection if your plans are hampered by such inconveniences as tsunamis, hurricanes, volcanic eruptions and all manner of explosions and avalanches. It’ll also provide relief if you find your destination has gone bust because of a problem with the provider or booking agent.

Contact Southdowns

If you would like to contact Southdowns Insurance you can write to:

4th Floor
Southfield House
11 Liverpool Gardens
West Sussex
BN11 1RY

You can also call Southdowns Insurance sales and service centre on 01903 255 659 between 9am and 6pm Monday to Friday or 9am to 2pm on Saturdays. The insurer’s emergency assistance team is also available 24-hours a day, 7 days a week on 0203 280 3688.’s Travel Insurance solution is provided by is a trading style of Investment Discounts On-Line Ltd and is authorised and regulated by the Financial Conduct Authority. Registered office; Investment Discounts On-Line Ltd, One Coleman Street, London, EC2R 5AA. Registered in England no: 04231834. is part of the Legal & General group.

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