Need more help?
Once you’ve got a quote and bought car, home or van insurance through Confused.com, you can claim your reward by logging in to your Confused.com account.
In your account, go to ‘Rewards’ and ‘Claim your reward’. Here you can choose your reward and fill out our claim form. You’ll need to enter some information about the policy you bought, such as the insurer you bought with and your policy number, so we can verify your claim.
We’ll then verify your reward claim, this usually takes 3 days but can take up to 14 working days. Once we’ve verified your claim, we’ll send you an email with everything you need to know about how to use your reward and when to use it by.
We’ll verify your claim, which could take up to 14 working days.
Once we’ve verified your claim, we’ll send you an email containing a unique code which you’ll need to reveal within 30 days. When you reveal your code, there’ll be useful information about how to use your reward and when you need to use it by.
For the Shell Go+ reward, we’ll send you an email with a link to either log in or sign up to a Shell Go+ account. You’ll have 30 days to do this. You can then download the Shell Go+ app and your 2 x £10 rewards will be ready to use. Both rewards must be used within 60 days from the date they are applied to your Shell Go+ account.
Your reward tracker will provide any updates on the status of your chosen reward. You can find this through your Confused.com account.
If it's been more than 14 working days since you claimed and you haven't received an email with more details about your rewards, contact us and we'll look into it for you.