Traveltime travel insurance

Traveltime offers a variety of travel insurance options with 24-hour worldwide emergency medical assistance. So you're covered whether you need cover for a single trip or are off backpacking.

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Why choose Traveltime travel Insurance?

  • 24-hour worldwide emergency assistance via UK-based customer service
  • Discounts for couples and families on the same policy
  • 3 policy levels to choose from, giving you as much cover as you need

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Who is Traveltime travel insurance?

Based in Essex, Traveltime was founded by parent company Explorer Insurance Services in 2007. The broker offers single trip and annual multi trip insurance for customers up to and including 75 years old.

All policies come with emergency medical expenses and include cover for Covid-19. In 2022, Traveltime were considered one of the best travel insurance companies for Covid-related risks by Forbes Advisor. Traveltime also offers online screening for pre-existing conditions and 24-hour worldwide emergency assistance.

Traveltime travel insurance policy details

Traveltime offers 4 types of travel insurance:

  • Single trip
  • Multi trip
  • Backpacker
  • Winter sports cover

You can also choose from 3 levels of cover:

  • Economy
  • Premier
  • Premier Plus

With each tier, the level of cover you get increases, but all 3 include:

  • Cancellation cover if your trip is cancelled or curtailed, or in the event of abandonment.
  • Emergency medical treatment if you require emergency medical care and repatriation to the UK.
  • Dental care cover for any emergency dental treatment you require during your trip.
  • Additional accommodation and travelling costs to cover non-refundable extra accommodation and travel expenses.
  • Personal accident cover following an accident.
  • Baggage cover for lost or damaged baggage.
  • Personal money cover for lost or stolen cash. The limit for under 18s is usually lower than for adults so check you have enough cover.
  • Legal expenses cover to help cover the cost of defending a court case for injury to another person or for damage to their personal property.

Premier and Premier Plus policies also include:

  • Emergency passport replacement if your passport’s lost or stolen.
  • Hospital benefit to cover sundry costs such as meals while getting emergency treatment in a hospital.

These features offer a higher level of protection with Premier Plus than on Premier policies.

Traveltime travel insurance optional extras

It’s possible to add some additional forms of cover to your Traveltime policy. The additional features available depend on the type of policy you select.

Available with all 3 levels of cover:

  • Gadget insurance covers you for loss, theft or damage to mobile devices, including tablets and iPhones. There are 2 levels of gadget cover - standard has a £1,000 claims limit, ans superior has a £2,000 limit.

Available with Premier and PremierPlus only:

  • Cruise cover allows you to claim for missed port departure, cabin confinement, cruise itinerary change, unused excursions and cruise interruption.
  • Golf insurance ensures that owned or hired equipment is protected. You can also claim for green fees if the course is closed, as well as any costs after hitting a hole in one.
  • Multi-destination trip travel disruption insurance allows you to claim if your planned travel between different destinations is disrupted.
  • Waiting list insurance provides enhanced cover for cancellation or curtailment if you can’t travel because you’re on a waiting list for medical treatment.
  • Winter sports insurance protects against loss or damage to owned or hired ski equipment. The cover level depends on which policy you choose. Delays caused by piste closure, landslides or avalanches are also covered.

Traveltime travel insurance contact details

You can contact Traveltime by emailing, or by calling 0345 548 2122. Traveltime's phonelines are open Monday to Friday, 9am to 5pm.

You can also contact them by post on:

Traveltime Travel Insurance,
Suite 9 Chalkwell Lawns,
648-656 London Road,
Westcliff on Sea,

If you need in-patient hospital treatment you should email Medical Emergency Assistance Company on or call them on +44 (0) 203 819 7170.

Traveltime is a trading name of Explorer Insurance Services Limited, authorised and regulated by the Financial Conduct Authority (firm reference no. 583108). Their registered address is:

32-38 East Street,

Travel insurance guides

Page last reviewed: 31 January 2024

Reviewed by: Matthew Harwood’s Travel Insurance solution is provided by is a trading style of Investment Discounts On-Line Ltd and is authorised and regulated by the Financial Conduct Authority. Registered office; Investment Discounts On-Line Ltd, One Coleman Street, London, EC2R 5AA. Registered in England no: 04231834. is part of the Legal & General group.

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