Contact us

Got a question or want to give us your feedback?
Use the form below to contact our customer support team

Contact the Customer support team

We're working through a high volume of queries at the moment, but we'll try to respond to you as soon as possible.

Have you tried our online help & support? If your query is about a BRIAN toy, please check our BRIAN toy FAQs or check the status of your toy claim in your BRIAN tracker.

What's your query about?

We may have your answer already!

Try our FAQs or see the most asked questions below:

Ask a question on our support forum.

Other ways of contacting us

Our contact form is the quickest way to get in
touch with us. But if you're having difficulty using the form, please email us at

Alternatively, you can contact us in writing:,
3rd floor, Greyfriars House,
Greyfriars Road,
CF10 3AL,
United Kingdom

Media team/spokespeople

Got a press query? Contact our media relations team by emailing

If your enquiry is time-critical, please write "URGENT" in your email subject line, if you would like a ring-back, please remember to include your telephone number. complaints guide

We're committed to providing the best possible service. If we don't meet your expectations here's how we'll handle your complaint. 

Read our complaints guide

Helpful guides

Car insurance to credit cards - we've got an extensive range of guides to help you make the right choices. 

Read our guides