Contact us

Having trouble using our website?

Try our FAQs or you can contact us with the form below. 

A Confused.com customer support worker talking on the phone.

Our top FAQs:

What is the beat your renewal guarantee?

If you buy your car or home insurance through Confused.com and we aren’t cheaper than your renewal price, we’ll give you the difference, plus £20!

To be eligible to make a claim, you’ll need to have purchased a like-for-like car insurance policy through Confused.com. Find out more about how you can claim.

How do I reset my Confused.com account password?

You can reset your password here.

If you’ve entered your details and still can’t reset your password, there could be a couple of reasons why:

  1. Your details when the account was created are different from your details now. This might be because you’ve moved home, changed your surname, or entered your date of birth incorrectly when first registering on our website.
  2. Your email address has been used to create an account for another user. Has anyone else previously used your email address to open a Confused.com account, such as a friend or family member? If so, you may need to enter their details in order to reset the password and use the account. Don’t worry – their details will be stored, so you won’t be deleting their quotes!

If you’ve tried the above but still can’t access your account, then get in touch and we’ll take care of it. Please don't forget to provide us with your full name, date of birth and postcode. Without this information, we won’t be able to help you any further.

How do I get a quote?

To get a quote, you must enter your details and answer all relevant questions on our online quote form.

We can’t give quotes by email or over the phone, sorry.

You can get a car insurance quote here, or see a list of the other services we offer here.

Can I access my previous insurer details or policy documents?

Previous insurer

We don't keep a record of your previous insurance provider within your account. If you check your bank or credit card statement from the time you bought the policy, there should be a record of the insurance company you paid.

Documents

At Confused.com, we don't administer any policies or process payments. This means we can’t provide details from your current policy documents, such as your no-claims bonus, insurance certificate or renewal documents.

If you need to make any adjustments to your policy, please contact your current insurance provider.

You can see all the car insurance providers on our website here.

How can I manage my communication settings?

Go to your account settings here (you'll be prompted to log in if you haven’t already). From here, scroll down to 'How we contact you' and remove the ticks from any of the communications you don’t want to receive.  You can re-subscribe if you’ve changed your mind and want to hear from us about the latest deals! When you’ve done this, save your changes, and your account will be updated within 48 hours. Alternatively, you can just contact us using the form below and we’ll do the rest for you.

To stop reminder emails, open the email and follow the link in the sentence saying "Already sorted your car insurance? You can stop any more reminders here”.

Not found what you're looking for? See all our FAQs.

What's your query about?

Select the subject of your query

Select the subject of your query

We may have your answer already!

Try our FAQs or see the most asked questions below:

Other ways of contacting us

Our contact form is the quickest way to get in
touch with us. But if you're having difficulty using the form, please email us at communications@confused.com.

Alternatively, you can contact us in writing:

Confused.com,
3rd floor, Greyfriars House,
Greyfriars Road,
Cardiff,
CF10 3AL,
United Kingdom

Confused.com complaints guide

We're committed to providing the best possible service. If we don't meet your expectations here's how we'll handle your complaint. 

Read our complaints guide

Helpful guides

Car insurance to credit cards - we've got an extensive range of guides to help you make the right choices. 

Read our guides