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Outbacker travel insurance

Outbacker is a travel insurance provider that offers insurance tailored to backpackers and young people taking a gap year to go travelling.

Outbacker offers emergency help that customers can access 24 hours a day. They also cover many sports and activities not usually included in standard travel insurance policies. Yay!

Read on to find out more about Outbacker, or if you're ready you can select 'Get a quote' to start comparing prices now.

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Why choose Outbacker travel insurance?

  • Specialist flexible long-haul travel insurance. Outbacker's policies can provide cover while working or travelling across the world, for those aged up to 39 years old.
  • Policies allow for a return to the UK in the event of an emergency. If an unexpected emergency happens and you need to come home, you'll be covered financially.
  • 24/7 emergency assistance hotline. You can speak to an expert whenever you need to, at any time of the day or night.

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Who is Outbacker travel insurance?

Outbacker was created in 2002, specialising in backpacker travel insurance and gap year travel insurance. It's part of the WorldWide Internet Insurance Services group, which was formed in 1993.

Outbacker focuses on helping young travellers find affordable cover as they explore the world on a gap year or extended holiday. They also cover many types of working holiday as standard.

Who underwrites Outbacker travel insurance?

Outbacker travel insurance is underwritten by Inter Partner Assistance S.A., authorised and regulated by the Financial Conduct Authority (FCA) (firm reference no. 202664).

Outbacker travel insurance policy details

Outbacker offers 3 levels of travel insurance1 you can choose from.

Before you buy a policy, make sure you read the terms and conditions to make sure you're getting the right level of cover. Here's what you could get depending on the level of cover you choose:

Silver

  • Up to £1,500 cancellation and curtailment cover
  • Up to £15m medical emergency cover
  • Up to £250 for emergency dental costs
  • Up to £1,000 personal belongings cover
  • Cover for loss of personal money
  • Up to £500 for missed departures

Gold

  • Up to £3,000 cancellation and curtailment cover
  • Up to £15m medical emergency cover
  • Up to £400 for emergency dental costs
  • Up to £1,500 personal belongings cover
  • Cover for loss of personal money
  • Up to £500 for missed departures

Platinum

  • Up to £3,000 cancellation and curtailment cover
  • Up to £15m medical emergency cover
  • Up to £500 for emergency dental costs
  • Up to £1,500 personal belongings cover
  • Cover for loss of personal money
  • Up to £500 for missed departures

1Correct as of May 2024

Can I get Outbacker travel insurance if I have a pre-existing medical condition?

No, Outbacker doesn't provide travel insurance for customers with pre-existing medical conditions.

If you have a pre-existing medical condition, you can still use our site to find quotes. But, you won't see any policies from Outbacker.

If you can't find suitable cover, the Money and Pensions Service (MaPS) has a directory of insurers that provide cover to those with medical conditions.

Outbacker travel insurance optional extras

Outbacker's policies aim to cater to many backpackers' requirements with its standard policies. But there are some extra features you can add to your policy for an additional cost. Let's take a look at them:

Additional sports and activities

Outbacker covers a variety of sports and activities as standard. But, winter sports insurance and cover for adventurous activities can be added to your policy as an optional extra, if you need it. You can see the full list of sports and activities covered on the Outbacker website.

Working holidays

Certain working holidays are covered as standard. For example, au pair work is covered, but non-retail work that includes the use of power tools or heavy machinery isn't. It's important to check policy wording if you're planning to work or volunteer abroad to make sure you're covered.

Gadget cover

If you're taking any gadgets on your trip, like your phone or laptop, it's worth considering gadget cover. Sometimes your home contents insurance policy can provide cover for your gadgets while you're abroad. But, it's worth checking whether it offers you enough cover, especially if you're travelling for an extended period of time.

How can I make a claim on my travel insurance?

If you need to make a claim on your travel insurance, you should phone the relevant helpline as soon as you can:

  • Medical emergency helpline: +44 (0)330 123 9193
  • General claims: 0330 123 9203
  • Gadget cover: 0345 074 4828

It's important to have your policy number ready when you call, so Outbacker can process your claim.

You can also register a claim online through your Outbacker customer account.

Helpful hint: keep any evidence of your claim to help make the claims process smoother. This includes things like receipts, medical bills, and crime reports.

Contact Outbacker

You can contact Outbacker's customer service team for help with anything other than a claim via the following:

Alternatively, you can contact them in writing at:

Outbacker Insurance,
Kings Court,
London Road,
Stevenage,
SG1 2NG

Top tip: Outbacker recommends that you email them for a quicker response. If you do send a letter, it can take up to a week for them to receive and process your letter.

Outbacker is a trading name of Worldwide Internet Insurance Services Limited, authorised and regulated by the Financial Conduct Authority (firm reference no. 429383). Their registered address is:

Waterport Place,
Eurport Road,
GX11,
Stevenage,
SG1 2NG

Travel insurance guides

Page last reviewed: 11 June 2024

Reviewed by: Alvaro Iturmendi

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