Post Office travel insurance

Post Office offers a range of award-winning travel insurance policies. They offer 24/7 health support through Medical Assistance Plus and consider all medical conditions to help ensure you're covered.

Read on to learn more about Post Office travel insurance, or compare prices by selecting 'Get a quote'.

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Why choose Post Office travel insurance?

  • Voted Best Travel Insurance Provider at the Your Money Awards 2 years running
  • Paid out over £177 million in travel insurance claims since 2007
  • Medical Assistance Plus offers holiday health support 24/7 including video consultations

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Who is Post Office?

With origins going back to 1643, Post Office is the UK's largest retailer with 11,500 branches. It first began selling travel insurance in 2007 and has won various awards over the years.

The Post Office won 'Best Travel Insurance Provider' at the British Travel Awards 9 years in a row. They won from 2007 to 2015, and again in 2022. They also won the 'Best Travel Insurance Provider' award at the Your Money Awards in 2021 and 2022.

Post Office provides single-trip travel insurance and multi-trip travel insurance for individuals, couples, families and groups, as well as backpacker insurance. They also offer a range of optional extras to fit specific needs. For example, if you're going on a cruise, ski trip or golfing holiday.

Who underwrites Post Office travel insurance?

Post Office travel insurance is underwritten by Collinson Insurance, a trading name of Astrenska Insurance Limited, authorised and regulated by the Financial Conduct Authority (FCA) (firm reference no. 202846).

Post Office policy details

Post Office offers 3 levels of travel insurance - Economy, Standard and Premier. Economy is the most basic offering, and is generally cheaper than the other 2 options. Premier is the most comprehensive cover type, typically costing the most. It's important to check policy details before buying travel insurance to ensure it meets your needs. Here's what you could get with each level of cover1:

Economy

  • Up to £5m emergency medical cover and repatriation
  • Up to £1,000 cancellation and curtailment cover
  • Up to £1,500 personal possessions cover
  • Up to £250 cover for money taken abroad

Standard

  • Up to £10m emergency medical cover and repatriation
  • Up to £3,000 cancellation and curtailment cover
  • Up to £2,000 personal possessions cover
  • Up to £350 cover for money taken abroad
  • Up to £750 travel delays and missed departures cover

Premier

  • Up to £15m emergency medical cover and repatriation
  • Up to £5,000 cancellation and curtailment cover
  • Up to £3,000 personal possessions cover
  • Up to £500 cover for money taken abroad
  • Up to £1,500 travel delays and missed departures cover

1Correct as of May 2024

Can I get Post Office travel insurance if I have a pre-existing medical condition?

Post Office offers cover for a range of pre-existing medical conditions. All their travel insurance policies include Medical Assistance Plus, offering cover for medical expenses and repatriation.

Although they try to cover as many conditions as possible, if you have a more serious condition, you might not be able to get Post Office travel insurance. But you can still use our site to compare quotes from up to 472 brands. If you can't find suitable cover, the Money and Pensions Service (MaPS) can help. They have a directory of brands that offer cover for customers with medical conditions. You can find the list of providers on the MoneyHelper website. Or you can call them for impartial advice on 0800 138 7777.

2Correct as of March 2024

Post Office travel insurance optional extras

If you need extra cover, Post Office offers a range of optional policy add-ons for an additional cost:

Winter sports cover

Winter sports cover is useful if you're going on a skiing holiday. It includes cover for things like ski equipment, piste closure and avalanches.

Cruise cover

Cruise cover lets you claim up to £1,000 for missed departures or cruise interruption. You also get up to £500 for cabin confinement or unused excursions.

Gadget cover

Gadget cover gives you up to £1,000 of cover for gadgets like your mobile phone and tablet, insuring them against loss, theft or damage.

Travel disruption cover

This provides protection if your holiday is cancelled or disrupted due to an unforeseen event, like a terrorist attack or natural disaster. It offers cancellation and curtailment cover, missed departures and alternate accommodation if needed.

Excess waiver

When you make a claim on your travel insurance, you normally have to pay towards part of the claim amount. This is known as the policy excess. You can add an excess waiver to your policy, so you won't have to worry about the excess if you make a claim.

Trip extensions

If you're on your trip and decide you're not ready to return home, you can use a trip extension add-on. It lets you extend your stay from a maximum of 31 days, up to 45 or 60.

How do I claim on my Post Office travel insurance?

If you need to make a claim on your Post Office travel insurance, you can do so by filling out their claims form online. You need to have supporting evidence to upload during the claims process. This might include receipts or medical bills, depending on the nature of your claim.

Or, if you'd prefer to make a claim over the phone, you can do so by calling 0333 333 9702. Lines are open 9am-5pm, Monday-Friday.

Contact Post Office travel insurance

For general enquiries, you can contact the Post Office travel insurance customer service team by phone on 0330 123 3690. Alternatively, you can email them at travelinsurancefeedb@postoffice.co.uk.

The Post Office is authorised and regulated by the Financial Conduct Authority (firm reference no. 630318). Their registered address is:

100 Wood Street,
London,
EC2V 7ER

Travel insurance guides

Page last reviewed: 31 May 2024

Reviewed by: Alvaro Iturmendi

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