Website & your account FAQs

If you buy your car or home insurance through Confused.com and we aren’t cheaper than your renewal price, we’ll give you the difference, plus £20! To be eligible to make a claim, you’ll need to have purchased a like-for-like car insurance policy through Confused.com. Find out more about how you can claim.

You can reset your password here.

If you’ve entered your details and have still been unable to reset your password, then there’s a couple of possible reasons why:

The details you entered when the account was created are different to your details now. This might be because you’ve moved home and have a new postcode, have changed your surname, or entered your date of birth incorrectly when first registering on our website.

Your email address has been used to create an account for another user. If anyone else has previously used your email address to open a Confused.com account, such as a friend or family member, then you may need to enter their details in order to reset the password and use the account. Don’t worry – their details and your details will both then be saved under the same account, so you won’t be deleting their quotes!

If you’ve tried the above but still can’t access your account, then contact us and we’ll take care of it.

By logging into your account through the My Account section of the website, you’ll be able to select ‘Account settings’. From here, scroll down to 'How we contact you' and remove the ticks from any of the communications you don’t want to receive, or re-subscribe if you’ve changed your mind and want to hear from us about the latest deals! When you have done this just click ‘Save changes’ and then it’ll then be updated within 48 hours. Alternatively, you can just contact us and we’ll do the rest for you.

You can sign in to your Confused.com account using your Facebook account - one less password to remember!

You can remove this link at any time by following the steps below:

1. Visit Facebook
2. Click on the drop-down in the top right (next to your name) and select "Settings."
3. Select "Apps" from the options on the left side of the screen.
4. Hover your mouse over Confused.com in the list of apps that appear.
5. Click the X (‘Remove’) to delete the link to your Facebook account.
6. Or, click "edit" to more closely examine the Confused.com app's permissions to your Facebook account - what the app can do, what data it collects, and more. Then decide if you want to keep the link with your account.

 

 Click on the drop-down next to your name and select "Settings."

 

Select "Apps" and hover your mouse over Confused.com.  Click the X (‘Remove’) to delete the link to your Facebook account.

 

You can find your recent quotes by logging in to your account or clicking 'my account' if you're already logged in.

Only quotes for car, home, pet and travel insurance are saved to your account but for any of the others, you should have received an email after running a quote.

For pet and travel insurance, your quotes will only be saved in your account if you were logged in while entering your details.

In the quotes tab in your account you should see a dropdown menu with different insurances listed.

If no quotes come up after selecting one, try choosing “Show expired quotes” (near the dropdown menu).

If you choose “view/refresh prices”, we’ll resend your details to the insurance providers, so you can get up-to-date prices.

You may have to update the policy start date and check your details before getting your prices.

You can get new quotes by using the “new quote” button.

If you’re still having trouble retrieving your quotes, please feel free to contact us.

We can’t list every job title out there, so if you can’t select your exact job, don’t panic – it’s probably listed under a similar description instead. If you’re an IT manager, you can try entering ‘computer’ or ‘manager’ to see if another option fits your job, for example, and you can also enter the first few letters (such as ‘com’ or ‘man’) and we’ll start to return options that fit immediately. If you’re unsure that the selection you’ve made really describes what you do for a living, then you’re always free to confirm it with the insurance provider before you finalise the purchase.

We want you to find the best price possible. That's why we work with insurance companies to make sure the questions we ask match theirs as best we can.

When you get a quote, you may notice that we ask for your title (Mr, Mrs, Dr etc). This is because we compare dozens of insurance providers who also have this question.

If any of the information we send to them is incomplete or differs from what they expect, they may not show you a price.

You may notice that there are two versions of the title ‘Dr’ – one with Dr (male) and one Dr (female). We appreciate that Dr is a gender-neutral title. But some of the insurers we work with have systems that need gender details to get a quote.

It’s an outdated system, and we’re working with these insurers to change it.

This is also why we don't currently have a non-binary alternative such as Mx.

It’s an issue that runs across many companies in the financial sector. Insurers are starting to introduce this. But it's a slow process to bring everyone up to date to reflect today's society.

You've a right to express your identity. And we understand that it can be frustrating to not be able to use a title that represents you.

Insurance companies used to use gender as a factor when working out insurance costs.

In 2012, the EU Gender Directive put a stop to this.

Your gender doesn’t impact the price you pay. The only references to gender in our questions refer to:

• Your title
• A named driver’s relationship to the policyholder.

Again, this is so that the questions we ask are as close to the rest of the industry. Even the Driver and Vehicle Licensing Authority (DVLA) uses binary gender on driving licence codes.

We're working with our insurance partners to update their systems. When we're done, you can use your preferred title and still get our full comparison service.

In the meantime, please select a title that’s the next best fit. This will ensure you're able to compare as many policies as possible.

We use a DVLA provider to check car registration details, but if your registration isn’t recognised or your car’s details are returned incorrectly, simply select the option saying you don’t know your car’s registration. This will then allow you to enter the information manually and ensure the right vehicle is listed on your quote.

When you’re entering your vehicle details you might want to have your documents to hand so you’re sure the information you enter is correct. New models and imported vehicles in particular can be difficult to locate.

If you have entered the right details and you still can’t select your car, then unfortunately we won’t be able to help you find quotations on this occasion. Without knowing the exact car details, the prices we’re able to return could be invalid, and that’s simply a waste of your time.

You’ll need to log in to your account to remove or edit any profiles.

When you go to your account you’ll see four tabs: Quotes, Saved Cars, Account Details and Settings. Make sure you’re in the “Account Details” tab.

The first box will detail your primary profile, but if you scroll down you’ll see all your saved profiles under “My profiles”.

If you’d like to change your primary profile, find the profile of the person you want to have as the primary profile user, and select “Set as primary”. If you want somebody new to be the primary profile user, you’ll need to add them first by using the “Add profile” button. Once you’ve added them, you’ll be able to set them as the primary profile by selecting “Set as primary”.

You can edit the details for any of your profiles by selecting “Edit details”.

You can delete any of your profiles by selecting “delete”. You won’t be able to delete all profiles, as your account will need to be linked to at least one profile. If you’d like to delete the primary profile, you’ll first need to make one of the other profiles the primary profile by selecting “Set as primary”. You’ll now be able to delete your previous primary profile my finding that person in the “My profiles” section and selecting “delete”.

To add a new profile, use the “Add profile” button under “My profiles”. You’ll be asked for the details of the new person, and will also have the option to make this person the primary profile user.

Remember, if you ever need to reset your password and have forgotten the answer to your security question, you’ll be asked for the date of birth of the primary profile user. So please make sure you know who your primary profile user is!

If you’d like to close your Confused.com account completely, you’ll need to contact us.

You’ll need to log in to your account to remove or edit any cars.

When you go to your account you’ll see four tabs: Quotes, Saved Cars, Account Details and Settings. Make sure you’re in the “Account Details” tab.

Scroll down, past the primary user and past the “My profiles” section until you get to the “My cars” section. You can delete any of your cars by selecting “delete” next to the car you want to delete. You can add a new car by using the “Add car” button.

You’ll need to log in to your account to remove or add any addresses.

When you go to your account you’ll see four tabs: Quotes, Saved Cars, Account Details and Settings. Make sure you’re in the “Account Details” tab.

Scroll down past the primary user, past the “My profiles” section and past the “My cars” section, until you get to “My addresses”.

You can delete any of your addresses by selecting “delete” next to the address you want to delete.

You can add a new address by using the “Add address” button.

If you want to delete your Confused.com account, then contact us. Please make sure you include your full name, date of birth and postcode for Data Protection purposes, as without these details we can only unsubscribe you, we won’t be able to remove your account.