AXA home insurance

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Why choose AXA home insurance?

  • AXA is a well-known home insurance provider; by choosing them for your home insurance, you get the advantage of stability and experience backing your cover.
  • They offer a range of home insurance cover levels for both contents and buildings insurance, along with the option to buy additional extras.
  • AXA is highly rated with a 4.4 / 5 rating from customers on Trustpilot.*

*Correct at time of October 2025

Who is AXA?

AXA is global insurance company who orignates from France. They have millions of customers worldwide and in the UK they're recognised as a leading insurer. They offer a wide range of insurance products, including car, health, business and home insurance.

They have a single purpose - to help people move forward by protecting what matters.

Why choose AXA home insurance?

  • Building repairs guaranteed for 3 years.
  • Optional extras available to add to your policy.
  • Accidental damage cover as standard with its HomeSafe policy.

What does AXA contents insurance cover?

AXA contents insurance helps protect your belongings if they’re lost, stolen or damaged. That includes everything from everyday essentials to valuables like jewellery, bikes and cover for gadgets.

You’ll get new-for-old replacements if your items can’t be repaired, and up to £1,000 in emergency cash advances for urgent needs. There’s also protection for liability claims and cover for alternative accommodation if your home becomes uninhabitable.

Here’s what’s included, depending on the level of cover:

  • New-for-old replacements as standard
  • Cover for contents up to £100,000
  • Up to £25,000 towards alternative accommodation
  • Bicycle cover included – up to £350 per bike, £1,500 total
  • Optional protection for valuables, personal possessions and business equipment
  • AXA Premier includes legal expenses cover and home emergency protection

Use the Confused.com contents insurance calculator work out approximately how much cover you need.

AXA house insurance optional extras

AXA gives you the flexibility to tailor your home insurance with a range of optional extras. Some of these extras come as standard with their Premier policies, but can be added to other levels for an extra cost.

Here are some of the optional extras that you can add to your house insurance policy:

  • Accidental damage cover – Protect your home and belongings from life’s little mishaps, like a smashed TV or broken window.
  • Personal possessions cover – Covers for mobile phones and jewellery when you’re out and about.
  • Legal expenses cover – Up to £50,000 towards legal costs, plus access to a 24/7 legal helpline.
  • Home assistance – Get help with home emergencies through AXA’s network of approved contractors.
  • Bicycle cover – Covers bikes up to £350 each, or £1,500 total. You can add more if you’ve got higher-value rides.
  • Student cover – Handy if your child’s away at uni. Get up to £5,000 of protection for their belongings.

What AXA insurance customers say:

4.5 green stars

AXA scores a 4.4 out of 5 rating
based on 28133 reviews as of 15/10/2025

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Contact AXA about house insurance

If you need to ask a question or update your policy, here's how to get in touch with AXA:

To make a home insurance claim, you can contact AXA on 0330 024 6842. The opening hours are Monday to Friday: 8am to 8pm, Saturday: 9am to 5pm.

For general enquiries and quotes, contact the AXA help team on 0330 024 1235. The opening hours are Monday to Friday: 8am to 8pm, Saturday: 9am to 5pm.

You can also manage your policy, make changes or get more information through AXA’s online services and contact pages.

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