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If your question is about your account or you can't find an answer elsewhere then use our Contact Us form to get in touch with our friendly customer support team

General & website FAQs

General FAQs

Can't reset your password or unsubscribe? View our frequently asked questions about our website and customer accounts.

Car insurance FAQs

Car insurance FAQs

Here's where we tackle the most commonly confusing terms and questions about car insurance.

Credit cards FAQs

Credit card FAQs

We explain all questions about credit cards, with information on the acceptance process, credit scores and balance transfers.

Gas and electricity FAQs

Gas and electricity FAQs

We explain the gas and electricity switching process, and what you can expect when you apply to change suppliers.

Home insurance FAQs

Home Insurance FAQs

If you're looking for answers to your questions about home insurance, then you've come to the right place!

Life insurance FAQs

Life Insurance FAQs

In this section we explain all about life insurance, including information on policies, cost and terms and conditions.

Telematics insurance FAQs

Telematics FAQs

Take a look at our comprehensive list of FAQs about telematics.

Motorbike insurance FAQs

Motorbike FAQs

Information on how to apply for motorbike insurance, and how to find your particular make and model.

Travel insurance FAQs

Travel insurance FAQs

All aspects of travel insurance explained, whether you are going on a short trip, holiday of a lifetime or a big adventure.

Van insurance FAQs

Van insurance FAQs

Information on how to apply for van insurance, and how insurers cover different models.

Customer support forum

Support forum

Ask us a question on our help forum. You can see questions other customers have asked and the answers we gave them.

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Helpful guides

Car insurance to credit cards - we've got an extensive range of guides to help you make the right choices. Guides