One Call home insurance
One Call is an insurance broker offering a range of policies, including home insurance, from a panel of providers.
With a number of different specialist policies, One Call offer free benefits and optional extras when buying home insurance through the broker.
Who is One Call Insurance?
Established in 1995, One Call was founded in Doncaster with an initial focus on car and home insurance.
Over the past 30 years, the broker has grown into a UK-wide operation. In 2023, One Call reached the milestone of 1 million customers. Headquartered in South Yorkshire, the company employs nearly 1,000 members of staff.
Customer satisfaction is a keen focus of One Call, with a 4.6/5 rating on both Trustpilot and Reviews.io. In addition, the company has won the Insurance Choice Award for 'Best British Insurance Broker' over the past 4 years.
Beyond car and home insurance, One Call also sells pet and travel insurance, and a range of specialist business insurance products.
What does One Call buildings insurance cover?
One Call's buildings insurance is there to cover the structural elements of your property. What does that mean? This covers the cost of repairs or rebuilding your home if your roof, walls, floors or permanant fixtures are damaged.
Buildings insurance can also cover your home if it's damaged by natural disasters, such as storms, floods, fire, vehicle, theft and vandalism damage.
One Call is a broker. So you'll need to raise any specific requirements you have for your home insurance policy. For example, if you have an outbuilding you should mention this because not all insurers cover them.
One major benefit of using One Call is that it offers free extras. Home emergency cover and legal cover are typically optional extras that you pay a bit more for. But these are included automatically if you buy buildings insurance through One Call.
What does One Call contents insurance cover?
If buildings insurance looks after the structure of your property, contents insurance covers the moveable items in your home. This generally protects furniture, electronics, jewellery, appliances and other non-fixed items from damage caused by storms, fire, flooding and theft, to name a few.
Just like buildings insurance, if you buy contents insurance through One Call, you'll have home emergency and legal cover included in your policy as standard.
Again, because One Call is an insurance broker, you'll have the option of finding a contents insurance policy that meets your needs.
Like a lot of home insurance policies, there's typically a single-item limit if you need to make a claim.
Let's say you have an expensive watch that has a value exceeding the single-item limit. Generally, the limit is around £1,000, so if the watch exceeds this value, your insurer won't pay the difference if you need to claim. So, you can increase the single-item limit if you need to. But this might cost extra. In some cases, you might want to include high-value item insurance for your valuables.
Contact One Call about home insurance
One Call operates an online customer portal for policyholders to make a claim, change details or even report a breakdown. This is available on their contact us page or through their dedicated app.
A live chat function is also accessible on the website. If you wish to cancel your policy, for example, you can only do this through the live chat or by phone.
You can start a claim through One Call's claims website or by phoning the claims contact number, 0203 738 734.
One Call's registered office is
Unit 1 Carolina Court,
Doncaster,
South Yorkshire,
DN4 5RA
One Call is registered with the Financial Conduct Authority (firm reference no. 302961).
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