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Home emergency cover: what counts as a home emergency?

With the rise of work from home, people have found themselves home more often than before. So they're more likely to notice things like faulty plumbing or dodgy electrics. This is where home emergency cover could come in quite handy.

But what’s bad enough for something to be called an ‘emergency’? And how do you fix it? Let’s take a look.

Woman standing in living room with a bucket, catching water from a burst pipe and on the phone to an emergency plumber


What is home emergency cover?

Home emergency cover is designed to cover costs associated with emergency fixes to your main utilities – water, gas and electricity. It could also cover issues with pests or security, and covers the cost of a tradesperson coming in to fix the problem.

A home emergency policy helps to fix the issue itself e.g. broken pipes, but not any damage it causes.


What counts as a home emergency?

A home emergency tends to be anything that:

  • Is bad for your health

  • Risks damaging your home

  • Compromises your home's security

Examples of a home emergency might include:

Boiler and heating issues

If your boiler breaks down or leaks, leaving you with no hot water, home emergency cover could come in handy.

There might be some T&Cs around this for your cover to be valid, such as :

  • The boiler needs to be outside of its manufacturer warranty

  • You should have the boiler serviced regularly

  • The boiler should be under a certain age – usually less than 7 to 10 years.

Issues with plumbing and drainage

This might cover you for burst pipes and blocked drains, sinks and toilets. This wouldn’t cover drainage issues that are outside your property.

Home emergency cover doesn't tend to cover trace and access, where someone locates the source of a leak. You’d need to check your home insurance policy to see if it’s included.

Sudden damage to your roof

If your roof suffers storm damage suddenly, home emergency cover could help you make quick repairs to the roof to keep your home dry.

The word ‘sudden’ is important here – general wear and tear likely won’t be covered.

Sudden electrical failure

If your home’s fuse box blows, or an electric failure leaves you without power, you could claim on your home emergency cover to get this fixed.

This would only apply to your home. So, if a storm knocks out the grid, your policy wouldn’t cover this.

Broken windows, doors and locks

If your home is suddenly vulnerable because of a smashed window or broken door lock, your policy could help you out.

Depending on the policy, you might also be able help with lost and stolen house keys.

Pest infestations

Your policy could help remove infestations – the usual suspects are mice, rats and wasp nests.

Some home emergency cover providers have different definitions as to what a ‘pest’ is. So, removing a beehive might not be covered, for example.


What does home emergency cover include?

Home emergency cover tends to be an add-on policy that lets you deal with these emergency issues. Policy specifics may vary, but you usually get:

  • A 24-hour helpline for any emergencies

  • Access to an approved engineer who can come out and fix any issues

  • Cover for all parts and labour up to a certain amount

Some policies might also include alternative accommodation cover. This could come in handy if the emergency left your home temporarily uninhabitable.


What’s not included in home emergency cover?

Home emergency cover generally doesn't cover:

  • Wear and tear

  • General maintenance

  • Damp and rot

  • Broken boilers that are old – usually 7 or more years, but check with the provider

  • Infestations of protected species

  • Minor issues e.g. a dripping tap or a single faulty electrical socket

  • Any damage caused by the original issue


Can I get home insurance with home emergency cover?

Some home insurance policies might have home emergency cover added as standard. Some might offer it as an add-on.

It's best to check your small print to see what is and isn’t covered by the standard policy.

But your standard  policy should cover damage caused by the emergency. This might include a burst water pipe damaging your carpet, for example.


Do I need home emergency cover?

Much like home insurance, home emergency cover is designed to protect against the unexpected. It’s the kind of policy you hope you never have to use.

While it’s not essential, it could be worth considering if you’d be left in the lurch after a broken boiler, or a power cut, for example.

The costs that come with unexpected plumbing or electrical issues could be substantial. So, it’s worth weighing up your options to see what suits your circumstances.

If you’re a tenant, you don't need home emergency cover.

It’s your landlord’s responsibility to keep everything in order and fix any issues.

They might have landlord emergency cover or be willing to pay for any emergency repairs. Have a chat with them to make sure you understand what’s expected of you and of them.


How do I get a home emergency cover quote?

You can compare home emergency quotes easily when you get a home insurance quote with us.

When you see your list of quotes, on the left-hand side – or using the ‘edit policy filters’ button if you’re on mobile – you can tick the ‘home emergency cover‘ box.

We then quickly recalculate your quote with the added cost of home emergency cover.

You should also be able to see which home insurance companies include it as standard and which have it as an extra – and how much that costs.

Compare home insurance quotes


Can I get home emergency cover for a second home?

Unoccupied properties are at a higher risk of having more problems as you're not always there. Although more difficult if the property is left unoccupied for more than 30 days, you may be able to get home emergency cover for this second home.

If you're renting out your second home, you'd need landlord home emergency cover.


Does using home emergency cover count as a claim?

Claiming on your home emergency cover should have zero impact on your home insurance no-claims bonus.

Home emergency cover should count as a separate policy from your home insurance.

You might be able to claim on it as many times as you need to without penalty. Though, it’s worth checking the T&Cs in case there’s a limit on how many call outs you’re allowed.


Is there a limit on how much I can claim on my home emergency cover?

It depends on the insurer's policy, but most home emergency covers do limit the cost of repairs and labour. They can also limit the number of call-outs you can claim for each year.

Standard home insurance policies may give you a claim limit of a maximum of £2,500 a year, with no more than 3 claims a year.

But more comprehensive policies can give you a bigger claim amount. Their cover may also include boilers, central heating and electrics, as well as unlimited call-outs in a year.


How do I prevent home emergencies?

A big exclusion for home emergency cover is that it doesn’t cover wear and tear.

So, to stay covered, it pays to keep your house in good order:

  • Clear your gutters and drains every now and again

  • Re-pressurise your boilers

  • Bleed your radiators

  • Inspect your roof for loose or broken tiles

  • Get your boiler serviced regularly