Terms & conditions October 2021
1. The Promoter of this offer is Inspop.com Limited trading as Confused.com, whose registered office is at Greyfriars House, Greyfriars Road, Cardiff CF10 3AL. Registration No. 03857130 (“Confused.com”).
2. Confused.com Rewards (the “Offer”) is open to UK customers of Confused.com who purchase a single annual car, single annual van or annual contents and/or buildings insurance policy (“Qualifying Products”) through www.Confused.com (the “Website”) and which can be verified by Confused.com for as long as the Offer is promoted on the Website. Any other product offered on the Website – other than the Qualifying Products stated above – are expressly excluded from the offer.
3. By applying for the Offer, customers are deemed to accept and be bound by these terms and conditions.
4. Only one customer per policy purchased is eligible to apply for this Offer and multiple Rewards (as detailed in point 7 below) will not be issued for multiple customers named on a single policy.
4.1. A maximum of one Offer application can be submitted per car insurance policy purchased, per vehicle registration.
4.2. A maximum of two Offer applications can be submitted per home insurance policy purchased, per household which equates to circumstances where a single buildings and single contents policy have been purchased separately. If a combined buildings and contents policy is purchased, a maximum of one Offer application can be submitted per household.
4.3. A maximum of one Offer application can be submitted per van insurance policy purchased, per vehicle registration.
5. To submit an Offer application and/or to receive their Reward, a customer will require access to the internet and a valid email address. For the Lidl Plus reward, you will also need to download the Lidl Plus app from the Apple App Store or Google Play and provide a mobile number.
6. This Offer is not available in conjunction with any other offer, including offers via third party cash back sites, with the exception of the Confused.com Beat Your Renewal guarantee. If car, van or contents and/or buildings insurance is purchased through Confused.com via a cash back site and an application is also submitted for Confused.com Rewards, only the Confused.com Reward will be rewarded.
7. Eligible customers will be given the option to choose from one of the following rewards:
a) £20 Lidl Plus coupon; or
b) 12 free Triple Foam car washes at IMO Car Wash; or
c) £20 Halfords gift code; or
d) £20 Dominos eGift
The Rewards are subject to their own terms and conditions which are different to those of this Offer. These will be available on the Offer application form and it is important customers read and understand these before applying as changes cannot be made after application submission.
8. In order to receive their chosen Reward, the following process shall apply:
8.1 Customers must obtain a new quote and purchase a single annual car, single annual van or annual contents and/or buildings insurance policy through Confused.com. Policies purchased via telephone following a quote obtained via the Website will also qualify for the Offer provided the customer has clicked the phone button on the Website to reveal the insurers’ contact details and supplied the quote and reference number at the point of purchasing the policy (“Qualifying Purchase”). Applications submitted before a Qualifying Purchase is made cannot be accepted and will be deemed as unsuccessful.
8.2 Following making a Qualifying Purchase, customers must log on to the Website and select Confused.com Rewards in their account within 40 days of receiving the quote associated to the Qualifying Purchase and apply for the Offer.
8.3 To submit an Offer application, all required fields in the Offer application form will need to be completed.
8.4 An email confirming application submission will be sent to the applicants’ email address stated on the application form within 24 hours of applying (“Confirmation Email”). The Confirmation Email will detail information on how the progress of the Offer application can be tracked by the customer online or on the Confused.com app (the “Tracker”).
8.5 Following receipt of the Confirmation Email, eligible customers will receive a further email at the email address submitted on the Offer application form within 14 working days of submitting their application which will include instructions on how to redeem their chosen Reward (“Reward Email”). For security purposes, the Reward Email requires a promotional code and/or additional information to be revealed. Recipients will have 30 days from the Reward Email being sent to reveal the code and/or additional information. After this 30-day reveal code expires, there will be no access to the promotional code and/or more information. For Lidl Plus Reward Emails, the 30 day period refers to the recipient downloading the Lidl Plus app and creating a Lidl Plus app account and supply additional information.
8.6 Once the promotional code has been revealed and dependant on the Reward, there will be an expiration date applied to the Reward.
8.7 If the Reward Email is not received within 14 working days of application submission, a reason will be provided by accessing the Tracker via the Confirmation Email.
8.8 If an application is assigned a ‘unable to verify your claim’ status. There will be the opportunity to re-check and amend these details within 14 days from this status being applied, which will be provided in the form of a link accessible via the Tracker. If no detail confirmation or amendment is supplied within 14 days, the application will be deemed as unsuccessful.
9. In the event that a Reward becomes unavailable, customers will be contacted with alternative options of equal or greater value. No cash alternative will be offered.
10. Rewards are subject to availability and may be changed by Confused.com at its absolute discretion. The Reward is non-transferable, non-negotiable and cannot be substituted for any other gift, voucher or cash value. If a customer chooses to cancel their Reward or suffers damage/loss to their Reward, no replacement reward will be issued. Confused.com accepts no responsibility for any costs associated with the selected Rewards.
11. The Reward application procedure (detailed in points 8.4-8.9) is hosted and managed by The Marketing Lounge Partnership Limited (registered company in England and Wales 06467245) on behalf of Confused.com. Customer data will be shared with The Marketing Lounge Partnership Limited strictly to the extent necessary to process, verify and issue the Reward and to answer any related customer queries.
14. Insofar as is permitted by law, Confused.com and its agents or distributors accept no liability or responsibility for any delays or failures in verifying a Qualifying Purchase caused by a third-party provider, data corruption, incomplete or illegible entries, entries which fail to be submitted properly.
15. We retain the right to reject your claim on suspicion of malpractice, misrepresentation or any other use which is inconsistent with our terms and conditions. This may also result in Confused.com not being able to offer other products, or insurers offering their products on different terms. Also, we actively monitor information entered into our website and pass on intelligence of suspected fraud to other parties including insurance providers, aggregators, financial institutions and fraud prevention agencies. Law enforcement agencies may access and use this information.
16. Confused.com reserves the right to change these terms and conditions from time to time at their discretion and without notice.
17. These terms and conditions are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the Courts of England and Wales.
Exceptions and Exclusions
- Policies that are cancelled during the policy cancellation period for any reason will not be eligible to receive the Offer.
- Customers will only be eligible for the Offer where Confused.com and The Marketing Lounge Partnership Limited are able to verify the Qualifying Purchase. Purchases not made through Confused.com shall not be eligible for the Offer.
- Purchases made through Confused.com via uSwitch, Money.co.uk, Clearscore, Top Cashback or any other affiliate partner shall not be eligible for the Offer.
- The Lidl Plus reward requires an active Lidl Plus app account and is only available to customers aged 18 and over.
- The Lidl Plus reward can’t be redeemed in Northern Ireland, Channel Islands and Isle of Man.
- The Lidl Plus reward cannot be redeemed on transactions under £20 and cannot be redeemed on alcohol or infant formula. Alcohol and infant formula does not count towards the spend amount.
- The IMO Car Wash reward is subject to a maximum vehicle height restriction of two metres.
These Terms and Conditions were updated on 28th October 2021.
How do I claim?
Buy car or home insurance and choose a free reward with Confused.com Rewards. T&Cs apply.
Looking for car insurance?
Buy car insurance and choose a free gift with Confused.com Rewards. T&Cs apply.
Looking for home insurance?
Buy home insurance and choose a free gift with Confused.com Rewards. T&Cs apply.