Fur-ocious pets costing owners £500 with home mishaps

As lockdown pushes up pet purchases, more than one in five owners (22%) admit their animals have caused damage to homes and possessions 

Posted on 14 Apr 2021

Most shocking mishaps include pets chewing through doors, walls, phonelines, wires and even trees, as well as smashing irreplaceable heirlooms
Phwoof: pets let off the chain as almost three quarters (73%) of owners able to successfully claim on home insurance for damages
Confused.com releases expert guide to prevent disasters, as one in seven (14%) pet owners admit they’re confused about what damage is covered on their home insurance policy
Only two fifths (40%) of animal owners pet-proof their homes. But is it worth it?

Having the responsibility of a pet has cost owners more than £500 in damage repairs, on average, new research reveals, as lockdown sees a surge in pet purchases.

And as we enter ‘National Pet month’, more of us might consider adding a furry friend to our family. But you might be biting off more than you can chew, as more than one in five (22%) pet-parents admit their animals have caused damage to their home and possessions. 

According to Confused.com research, pet owners have had to pay out a sum to the tune of £522, on average, to repair damages in the home, caused by their furry friends. Although for some the pay-out has been a lot higher, as one in fifteen (7%) have paid out up to £1000 for pet accidents in their home. 

This hefty cost includes having to repair damages such as stained carpets, chewed skirting boards and flooring. Although in some cases the damage caused by pets is a lot more extreme. The survey by Confused.com reveals  one pet ate through the bottom of a door after being locked downstairs, while other pet-parents said their companions chewed through a main phone line and even blew the main fuse by chewing the wire for the television. Meanwhile, one owner said that their pet ate an entire tree, after “Gnawing at it like a beaver” while another pet with razor-sharp teeth chewed the corner of the living room wall and an irrigation system.  And, unfortunately for one owner, their pet smashed an irreplaceable antique heirloom – and ‘whoofps’ was not the word that sprang to mind.  

Most common things that pets damage

Carpets 54% 
Flooring 32%
Curtains 31%
Their bed 29%
Skirting boards 25%
Sofa 21%
Wiring  20%

Thankfully for these mischievous animals, it seems that most of them would be let off the chain, as almost three quarters (73%) of pet-owners were able to successfully make a claim on their home insurance for the damage. But surprisingly, only nearly a third (32%) of people tried to make a claim on their home insurance in the first place. 

Perhaps that’s down to uncertainty around recuperating costs, as one in seven (14%) pet owners admit they’re confused about what pet damage is covered on their home insurance policy. Sometimes the best form of protection is prevention, but only two fifths (40%) of animal owners admit to pet-proofing their home in a bid to avoid damages.  So, Confused.com has put together a handy guide, clearing up how to prevent disaster and the steps to take if your furry companion faux-paws in the home. 

According to the research, almost all pet-owners (95%) have paid out of their own money to repair damage caused by their companions at some point. But, for those that did make a successful claim on their home insurance, the average pay-out came in at £905, while one in six (17%) needed up to £5,000 to cover repairs. That’s some serious damage! So, maybe now is the best time to get clued up. Especially as one in six (17%) people say they purchased a pet during the lockdown period. 

It’s certainly worth thinking about the responsibility that comes with a pet before committing, as almost a third (31%) of pet owners found their pet to be more destructive than they were anticipating. Plus, nearly one in five (19%) said they find trying to train a pet confusing. And while the average spend on pet-proofing the home stands at £140, a staggering two thirds (61%) of animal owners said it didn’t stop their pets from damaging their home. 

So, if you’ve just redecorated, it’s certainly worth thinking twice before welcoming a new furry friend into the home!

Jess Willock, Home expert at Confused.com, says: “Lockdown posed the perfect opportunity for many animal lovers to welcome a new pet into their home. And as it’s national pet month, even more people might consider a pet as a much-welcomed family addition.

”But sometimes, pets can come into our lives (and homes) like a whirlwind, causing damages that we weren’t prepared for – even though they mean no harm! Yet it can be confusing to know how to train your pet not to chew and even more confusing to know what’s covered on your home insurance when it comes to pet damage.

“Our handy guide clears up how to prevent your pet from chewing your home to pieces and how to go about claiming on your home insurance once the inevitable happens!”


Notes to editors
Unless otherwise stated, all figures taken from omnibus research carried out by One Poll on behalf of Confused.com. This was an online poll of 2,000 UK adults who are pet owners (nationally representative sample). The research was conducted between 23.10.2020 and 27.10.2020.

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About Confused.com

Launched in 2002, Confused.com was the UK's first digital marketplace for car insurance and is one of the leading brands in the sector, generating over one million quotes per month. It has expanded its range of comparison products over the years to include home insurance, van insurance, motorcycle insurance, and car finance comparison, as well as a number of tools designed to save consumers money.

Confused.com is not a supplier, insurance company or broker. It provides an objective and unbiased service. By using cutting-edge technology, it has developed a series of intelligent web-based solutions that evaluate a number of risk factors to help customers with their decision-making, subsequently finding them great deals on a wide-range of insurance products, financial services, utilities and more. Confused.com’s service is based on the most up-to-date information provided by UK suppliers and industry regulators.

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If your enquiry is time-critical, please write "URGENT" in your email subject line. If you would like a ring-back, please include your telephone number. 

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