Renters Rights: Tenants pay out nearly £450 on work that could be meant for landlords

Almost one in five tenants (19%) are confused about who is responsible for rental property repairs

Posted on 20 Nov 2018

Renter rights: Tenants pay out nearly £450 on work that could be meant for landlords


Almost one in five tenants (19%) are confused about who is responsible for rental property repairs


  • Problems with plumbing, heating and damp are most common in rental problems, according to research

  • More than one in five tenants (22%) have paid out to cover the cost of repairs - including plumbing, electrical and boiler issues

  • Almost a third of tenants (32%) re-decorated their home without asking the landlord’s permission first

  •’s guide helps clear up tenant vs. landlord responsibilities.

  • Almost two thirds or tenants (63%) who’ve lost money from bond think it was unfair


Tenants could be mistakenly paying out £443, on average, in repair costs, for work that should be covered by landlords.

According to research carried out by, almost one in five (19%) of renters are confused about who is responsible for rental property repairs – meaning tenants could be out of pocket.

And unfortunately, the most common problems experienced by tenants are often expensive to repair. According to the research, more than two-fifths of renters (42%) said that they’ve suffered with damp in their property, while almost a third (30%) admitted they’ve had to sit in the cold due to the heating breaking. But perhaps most inconveniently, more than a quarter of tenants (28%) said they were unable to use their toilet or shower because of plumbing issues.

These issues could leave tenants out of pocket, with more than one in five  (22%) having paid out to cover the cost of repairs in their rental property. In fact, a third of those (33%) have forked out to fix plumbing issues, while almost a quarter (23%) paid to patch up electrical issues and a further one in six (17%) spent out on boiler issues.

While these responsibilities generally fall under the landlord’s remit, tenants are responsible for any damages they cause themselves – but a good home insurance policy should cover that!

Confusion over renter and landlord rights could mean that some tenants are putting themselves in hot water. In fact, almost a third of renters (32%) admitted that they re-decorated their rental property before asking for permission from their landlord – which could land them with hefty fines!

Nearly one in five tenants (18%) confessed that they were confused about their rights as a tenant. To help clear things up,’s guide outlines where the responsibilities lie for renters and landlords, including who needs to look after the interior and exterior of the property, general upkeep, access rights and what to do when something goes wrong.

On the whole, it seems that most landlords and tenants have a positive relationship, as almost three quarters of tenants (71%) admit that they’re happy with their landlord. But that’s not to say there aren’t some areas of uncertainty.

Deposits can be a tricky subject, as almost two-thirds (68%) of those who have lost money from their bond believe that it was unfairly deducted. And while fortunately, less than a third of renters (30%) have ever had money deducted from their bond, but for those that have, the average loss rings in at £277 – ouch. research also found that almost two-fifths (38%) of renters believe that landlords and estate agents try to take advantage of tenants, while more than one in five (22%) say that their landlord take a long time to respond when there’s an issue in the house and tried to make excuses not to repair issues that are the landlord’s responsibility.

And it seems some renters aren’t holding up their end of the deal either. More than one in eight tenants (13%) have wrongly withheld rent due to problems with their landlord, while one in seven tenants (14%) have got rid of furniture provided by the landlord without agreeing it with them first.

But renter and landlord relationships aren’t all bad, as more than half of renters (56%) said that their landlord was quick to sort out issues that they experienced in their rental property.

To keep the harmony, renters and landlords should make sure they’re clued up on their responsibilities, so that nobody ends up wrongly out of pocket. A third of renters (33%) think that it would help for estate agents to make tenants aware of their rights at the start of the tenancy – then everyone knows where they stand.

Some tenants are also missing a trick when it comes to protecting themselves, as almost three quarters of them (68%) haven’t taken out tenant’s insurance, which could put them at risk of losing thousands of pounds if their belongings are damaged or stolen. This is particularly concerning when renters are estimating that their home contents are worth more than £4,500, on average.

A little bit of communication and research can go a long way and it certainly pays off all round when landlords and renters alike are aware of their rights and responsibilities.

Jessica Willock, home expert at, says: ”It can be confusing to know where the responsibilities lie when landlords and tenants enter a contract, but getting clued up on who looks after what can save money, time and make for a smoother relationship in the long run!

“To clear up any confusion around renter and landlord responsibilities, our guide outlines who should take care of the interiors and exteriors, general upkeep and what to do if something goes wrong in your property”



Media information

For more information, contact our media team -

If your enquiry is time-critical, please write 'URGENT' in your email subject line. 
If you would like a ring-back, please remember to include your telephone number. media team 

Laura Piccirilli - Head of Owned Media & Communications     Tel: 02920 434 238
Chloe Ostrolenk- PR Campaign Manager     Tel: 02920 434 295
Lauren David - Senior PR Executive     Tel: 02920 437 942


Launched in 2002, was the UK's first digital marketplace for car insurance and is one of the leading brands in the sector, generating over one million quotes per month. It has expanded its range of comparison products over the years to include home insurance, van insurance, motorcycle insurance, and car finance comparison, as well as a number of tools designed to save consumers money. is not a supplier, insurance company or broker. It provides an objective and unbiased service. By using cutting-edge technology, it has developed a series of intelligent web-based solutions that evaluate a number of risk factors to help customers with their decision-making, subsequently finding them great deals on a wide-range of insurance products, financial services, utilities and more.’s service is based on the most up-to-date information provided by UK suppliers and industry regulators.

Press team contacts PR Team

For more information, please contact our press team.


If your enquiry is time-critical, please write "URGENT" in your email subject line. If you would like a ring-back, please include your telephone number. 

About us

All the info you need - from our history to careers, and how we operate.
Price index banner 

The most comprehensive analysis of car insurance premiums in the UK – compiled by motoring experts just for you! How much will you be paying?