EDF Energy reviews, tariffs and information

EDF Energy is a member of the UK’s Big Six energy suppliers. It also specialises in generating electricity from a range of sources, including nuclear. Find out everything you need to know about it.

EDF Energy logo

EDF Energy supplies gas and/or electricity to over 3.7 million UK homes. It’s also Britain’s biggest generator of zero carbon electricity thanks to its eight nuclear power stations as well as other renewable forms of electricity.

EDF is France’s state-owned Électricite de France and has been investing in UK energy infrastructure for over 25 years. EDF Energy is currently ranked fifth with 10.9% of the UK electricity supplier market and 9% of the gas market at the end of 2023.

Despite being known for its nuclear portfolio, the company also invests in other forms of electricity. Its current fuel mix includes 21% from renewable sources. These include 37 onshore wind farms with more planned alongside major solar installations.

EDF reviews on TrustPilot have an average rating of 4.3 stars from just over 79,500 reviews as of April 2024. It secured 5-star reviews from 74% of respondents.

EDF Energy tariffs cover both dual fuel and electricity-only customers. These include fixed energy tariffs and variable tariffs. Fixed rate EDF tariffs, which fix the price of your energy for up to a year, are available to standard credit customers as well as prepayment customers who own a smart meter. Variable tariffs are available to all customers and meter types, and change in line every three months with Ofgem’s price cap.

In addition to standard fixed-rate and variable tariffs, EDF Energy also offers a fixed-rate electric vehicle tariff, which provides five hours of off-peak electricity every night. It’s also trialling a tariff for air source heat pump owners, which offers cheaper electricity rates twice a day without peak rates.

EDF Energy also offers heating installation, repair and cover services for gas boilers, air source heat pumps, electric radiators and storage heaters. Its engineers can also install solar panels and home electric vehicle charging points.

EDF Energy offers tariffs that work with all meter types, old and new. It supports prepayment and standard credit meters, both single rate and 2 rate as required for Economy 7 or Economy 10 users. Some newer tariffs may require a smart meter – this can be installed prior to the new tariff starting.

Can I get a smart meter with EDF Energy?

Yes, in line with other energy companies, EDF Energy is offering free smart meters to eligible customers. Find out more and book an installation via its dedicated smart meter hub.

The full range of contact options can be found on EDF Energy’s dedicated contact page. They include the following phone and text lines:

  • Those who pay by Direct Debit, cash or cheque: call 0333 006 9950 (Monday to Thursday 8am-6pm, Friday 8am-4pm). The number can also be used in emergencies until 8pm on weekdays, and from 8am-5pm on Saturdays, and 9am-5pm on Sundays.
  • Those who use a prepayment or Smart PAYG meter: call 0333 200 5100 (Monday to Friday, 8am-6pm).
  • Email: use hello@edfenergy.com to send messages.
  • Text: text your message to 0748 058 9950. Alternatively, send a WhatsApp message to 07480 589 950.

EDF Energy’s specialists aim to respond to messages within one working day, but this can take longer during busy periods.

Does EDF Energy have an app?

Yes, mobile users can download the EDF Energy app for Android and iPhone. Features include:

  • Check account balance, payment details and current tariff
  • View bills and payment history
  • Make payments and submit meter readings
  • Renew or change tariff
  • Access help by sending a message or viewing FAQs

Yes, EDF Energy uses electricity generated by renewable sources, including solar and wind. It also claims to be Britain’s biggest generator of zero carbon electricity through its nuclear power stations. These help it contribute 19.8% of the zero carbon electricity produced by the UK each year. All fixed rate and electric vehicle tariffs use carbon zero electricity generated by EDF Energy itself, so you know exactly where your energy is coming from.

EDF offers a wide range of help for customers struggling with energy costs and debt. This includes access to its EDF Support Fund for those suffering financial hardship. The fund offers grants to those eligible to help meet the cost of their energy without incurring further debt. EDF Energy customers should visit its support portal to answer a series of questions depending on their specific needs.

You can also find out what kinds of support are available to you with our comprehensive guide for those struggling with energy debt. This covers all kinds of assistance from government schemes to charities and other organisations.

Share this article