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Meet our experts

Meet our experts and consumer champions

Get to know the teams who are the driving force behind everything we do. Our experts and consumer champions are dedicated to helping our customers find the best deal for their needs and budget.

We also work with a group of external contributors who bring their expertise and insight to our content.

Our editorial standards and how we work

At Confused.com, we follow a strict editorial policy to ensure the information we provide is honest, accurate and impartial of any insurer.

Editorial standards:

We’re impartial and have to be. All of our writers, product experts and key contributors follow the Financial Conduct Authority’s (FCA) rules to ensure you get fair and honest information.

Our customers are important to us, as without you we wouldn’t have a reason to exist. We empower you by having a fantastic team of product experts to help get you a great deal.

How we work:

Whatever you do on our site, it’s always free for you to use. After you’ve bought a policy through us, the insurance company pays us a fee for getting them your business.

The amount we get paid has no bearing on the premiums you pay or what we show you. The insurers cannot legally inflate the prices based on how much they pay us.

Our Experts

Our experts and product specialists are dedicated to guiding you through the intricacies of insurance and financial products.

Steve Dukes Chief Executive Officer (CEO)

Steve is an accomplished executive with a 20-year career in the financial services industry. As CEO of Confused.com...

Matt Crole Rees Motor General Manager & Motor Insurance Expert

Matt's area of expertise focuses on motor insurance and working with our insurance partners

Rhydian Jones - Confused.com Commercial Director

Rhydian Jones Commercial Director & Motoring Expert

Rhydian’s area of expertise focuses on motor insurance and working with our insurance partners

Louise Thomas Motor Insurance Expert

Louise joined us in 2020 from Veygo UK where she spent time in marketing before becoming a product owner...

Tom Vaughan Travel insurance expert

Tom joined Confused.com in 2009, bringing experience from the banking sector. From starting as a Commercial Manager...

Matthew Harwood Home & lifestyle insurance expert

Matthew joined the Confused.com team in 2020, bringing with him a wealth of experience from his previous role as a Key Account...

Alex Ryde SME Product Specialist | Confused.com

Alex joined in 2019, bringing his expertise to a range of roles working in both the Analytics and Commercial teams...

Faith Tagg - Confused.com pet insurance expert

Faith Tagg Pet insurance expert

Faith joined Confused.com in 2023 as part of the product team looking after our product journeys...

Linda Dodge Energy Expert

Linda is an energy expert with over 8 years of experience in the sector, working both directly with...

Yousif Khaleel Mortgage Expert

Yousif is an experienced mortgage broker dedicated to helping his customers achieve their home ownership goals...

Ashlyn Trojnacki Mortgage Expert

Ashlyn has been immersed in the mortgage industry for over eight years, beginning her career working as a mortgage administrator at an independent brokerage.....

Alvaro Iturmendi - Confused.com travel insurance expert

Alvaro Iturmendi Travel insurance expert (Former)

Alvaro joined the marketing team at RVU in 2021 before taking up his role as the travel insurance product owner at Confused.com...

Nicola Morgan Consumer finance expert

Nicola joined the team in 2024 as a business operations executive, and her expertise helps consumers to always find the best deal for their circumstances...

Content from our experts

5 motor insurance trends for 2024 and beyond

Our motoring expert Louise discusses 5 motor insurance trends for 2024 and beyond.

A traveller books last minute flights on their laptop

How could AI technology improve travel insurance?

Our travel insurance expert Alvaro Iturmendi considers how AI technology could improve travel insurance.

A series of household appliance icons connected to one another via an illustrated circuit board

Insurtech: What are the opportunities and challenges?

Our home insurance expert Matt discusses the opportunities and challenges of insurtech for the insurance industry.

Consumer trust in car insurers is lower than ever. How can insurers respond?

Our motoring expert Louise explores why consumer trust in car insurers is at its lowest ever and how insurers can respond.

How can travel insurers use more data to improve their products?

Our travel insurance expert Alvaro Iturmendi explores how travel insurers could use more data to improve their products.

What challenges will driverless cars pose for insurers?

Our motoring expert Louise considers what challenges driverless cars might pose for insurers.

Meet our authors

Find out more about the team that brings you informative articles and helpful guides.

Megan Rahou, Content Manager at Confused.com

Megan Rahou Senior Content Manager

Megan joined Confused.com in 2024, and is responsible for editorial content for annual insurance products. She manages a skilled team of editors, who write helpful content for our customers.

Bethan Daley, Content Editor at Confused.com

Bethan Daley Senior Content Editor

Bethan joined Confused.com in 2024 as a member of the content team. Since starting, she has written a variety of guides, and is particularly interested in...

Rhys Andrew Content Editor

Rhys joined Confused.com in 2024 as part of the editorial content team. His primary focus is creating and reviewing copy and content for the website, social media and PR...

Tess Ebner, Junior Content Writer at Confused.com

Tess Ebner Content Editor

Tess joined the content team at Confused.com in 2024 as a content writer...

Lucy Dempsey Content Editor

Lucy joined the editorial team at Confused.com at the start of 2026. She has a background in travel copywriting and has experience writing practical guides and listicles covering a range of topics.