Aviva Online car insurance

Learn more about Aviva Online car insurance

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Last reviewed 23 August 2022

Why choose Aviva Online car insurance?

  • An uninsured drivers promise - If your vehicle is involved in an accident caused by an uninsured motorist, Aviva Online car insurance will refund any excess you've paid. You'll need to supply details of the other vehicle and driver.
  • Transport after an accident - If your car isn't safe to drive, Aviva Online car insurance will get you home or to your destination and get your car to someone who can repair it. Geographical restrictions apply.
  • 3-year guarantee after repairs - Following a claim, Aviva Online car insurance will guarantee the quality of the repairs made by the insurer’s approved repairers for 3 years. Parts are covered for the length of the guarantee given by the part manufacturer or supplier. Wear and tear is not covered and you must keep your vehicle roadworthy.
If you're looking for a way to manage your policy, Aviva Online make it quick and easy to make changes using your MyAviva account or the app on your phone.

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Who is Aviva?

Aviva can trace its heritage back to the late 17th century, over 300 years ago. On 12 November 1696, the Hand in Hand Fire and Life Insurance Society was founded at Tom's Coffee House in St Martin’s Lane, London.

Established as a mutual Society, the company was once the world's oldest existing fire insurance office. Fast-forward to 1905, and the Hand in Hand Fire and Life Insurance Society was bought by Commercial Union.

Aviva was created by a merger of two British insurance firms, Norwich Union and CGU plc as CGNU in 2000. The name Aviva was adopted later in July 2002.

Aviva car insurance is arranged by Aviva UK Digital Limited and underwritten and administered by Aviva Insurance Limited. These companies are part of the Aviva group. Aviva are a well known general insurer in the UK and a leading life and pensions provider.

In 2020, Aviva paid £30.6 billion in claims and benefits to their customers and in 2021, Aviva announced its plan to become a Net Zero carbon emissions company by 2040.

Aviva Online car insurance policy details

Aviva Online only offer fully comprehensive cover to their customers.

Fully comprehensive cover with Aviva Online will include the following:

  • Cover if your vehicle is lost, stolen or damaged.
  • Liability cover if you injure someone or damage their vehicle or property in an accident.
  • Vehicle recovery if you have an accident and your vehicle is not roadworthy.
  • Third-party only cover for driving someone else’s car if you’re 25 or over. 
  • Personal accident cover.
  • Individual no-claim discount (NCD).
  • Manage your policy online or through your phone with the MyAviva account and app

There are a few things that you won't be covered for in your policy, including:

  • Electrical breakdown, including problems with onboard computers.
  • Any punctured or burst tyres.
  • Resale value – there's no cover for any loss in the value of your car after repair.

Aviva offers a selection of car insurance policies and types. Not all policies and types are available through our site, so the exact levels of cover and benefits may vary. Before buying car insurance, we recommend you check the cover and benefits included.

Contact Aviva

Aviva don’t have a phone line for support queries. However, if you’re at the side of the road or would prefer to speak to someone, you can call their claims team on 0345 030 8647.

Finally, you can write to Aviva Online directly at the following address:

Aviva plc,
St Helen's,
1 Undershaft,
London,
EC3P 3DQ.

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