Aviva Online car insurance

Aviva can trace its heritage back to the late 17th century, over 300 years ago. On 12 November 1696, the Hand in Hand Fire and Life Insurance Society was founded at Tom's Coffee House in St Martin’s Lane, London.

We compare up to 1631 insurers, including quotes from Aviva. When you compare quotes with us, we match your requirements against the insurer's criteria, to see if they'll offer you a quote. This means you may or may not get a quote from Aviva.

You can find out more about Aviva below, or if you're ready to start comparing just click on the quote button.

1Correct as of March 2024

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Aviva customers say:


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Why choose Aviva Online car insurance?

  • An uninsured drivers promise - If your vehicle is involved in an accident caused by an uninsured motorist, Aviva Online car insurance will refund any excess you've paid. You'll need to supply details of the other vehicle and driver.
  • Transport after an accident - If your car isn't safe to drive, Aviva Online car insurance will get you home or to your destination and get your car to someone who can repair it. Geographical restrictions apply.
  • 3-year guarantee after repairs - Following a claim, Aviva Online car insurance will guarantee the quality of the repairs made by the insurer’s approved repairers for 3 years. Parts are covered for the length of the guarantee given by the part manufacturer or supplier. Wear and tear is not covered and you must keep your vehicle roadworthy.
If you're looking for a way to manage your car insurance policy, Aviva Online make it quick and easy to make changes using your MyAviva account or the app on your phone.

Who is Aviva?

Aviva can trace its heritage back to the late 17th century, over 300 years ago. On 12 November 1696, the Hand in Hand Fire and Life Insurance Society was founded at Tom's Coffee House in St Martin’s Lane, London.

Established as a mutual Society, the company was once the world's oldest existing fire insurance office. Fast-forward to 1905, and the Hand in Hand Fire and Life Insurance Society was bought by Commercial Union.

Aviva was created by a merger of two British insurance firms, Norwich Union and CGU plc as CGNU in 2000. The name Aviva was adopted later in July 2002.

Aviva car insurance is arranged by Aviva UK Digital Limited and underwritten and administered by Aviva Insurance Limited. These companies are part of the Aviva group. Aviva are a well known general insurer in the UK and a leading life and pensions provider.

In 2020, Aviva paid £30.6 billion in claims and benefits to their customers and in 2021, Aviva announced its plan to become a Net Zero carbon emissions company by 2040.

Aviva Online car insurance policy details

Aviva Online only offer fully comprehensive cover to their customers.

Fully comprehensive cover with Aviva Online will include the following:

  • Cover if your vehicle is lost, stolen or damaged.
  • Liability cover if you injure someone or damage their vehicle or property in an accident.
  • Vehicle recovery if you have an accident and your vehicle is not roadworthy.
  • Third-party only cover for driving someone else’s car if you’re 25 or over. 
  • Personal accident cover.
  • Individual no-claim discount (NCD).
  • Manage your policy online or through your phone with the MyAviva account and app

There are a few things that you won't be covered for in your policy, including:

  • Electrical breakdown, including problems with onboard computers.
  • Any punctured or burst tyres.
  • Resale value – there's no cover for any loss in the value of your car after repair.

Aviva offers a selection of car insurance policies and types. Not all policies and types are available through our site, so the exact levels of cover and benefits may vary. Before buying car insurance, we recommend you check the cover and benefits included.

Aviva optional extras

Aviva offer a range of policy add-ons, allowing you to customise your cover and ensure it does exactly what you need it to.

For an extra fee, you can add the following to your standard car insurance policy:

  • No claim discount protection
  • Motor legal services
  • Courtesy car
  • Extra motor injury protection
  • UK breakdown cover (excluding Northern Ireland)
  • European cover

Contact Aviva

Aviva don’t have a phone line for support queries. However, if you’re at the side of the road or would prefer to speak to someone, you can call their claims team on 0345 030 8647.

Alternatively, you can write to Aviva Online directly at the following address:

Aviva plc,
80 Fenchurch Street,

Aviva Insurance Limited are authorised and regulated by the Financial Conduct Authority (firm reference no. 202153). Their registered address is:


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Page last reviewed: 30/05/2023

Reviewed by: Louise Thomas