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Privacy and security

At Confused.com we want to be certain we are treating our customers fairly. We have a watertight security and privacy policy in place and promise to look after your personal details with extraordinary care.

We also operate a no spam policy so we are not bombarding you with emails, and want to make our website as user-friendly as possible by adhering to web accessibility guidelines.

If you want to know more about how we operate here at Confused.com, you can find out on the pages at the links below.


How we handle your complaints

Complaints guide

We're committed to providing the best possible service. If we don't meet your expectations here's how we'll handle your complaint.

Confused.com help

FAQs

Stuck and looking for help? Seek out the answers 




Contact us

Got a question about your account? Contact our customer support team directly.

Contact us

Contact our media team

Got a press query or want more info? Contact our media team.

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Confused.com complaints guide

We're committed to providing the best possible service. If we don't meet your expectations here's how we'll handle your complaint.

Read our complaints guide


FAQs

If you haven't found the answers then try our FAQs. From using our site to getting car insurance, these are our most common questions.

General FAQ

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