Privacy & security

My friends at will treat your data with the utmost care.
At we want to be certain we are treating our customers fairly. We have a watertight security and privacy policy in place and promise to look after your personal details with extraordinary care.

We also operate a no spam policy so we are not bombarding you with emails, and want to make our website as user-friendly as possible by adhering to web accessibility guidelines.

If you want to know more about how we operate here at, you can find out on the pages at the links below.

Other ways of contacting us

Our contact form is the quickest way to get in
touch with us. But if you're having difficulty using the form, please email us at

Alternatively, you can contact us in writing:,
3rd floor, Greyfriars House,
Greyfriars Road,
CF10 3AL,
United Kingdom

Media team/spokespeople

Got a press query? Contact our media relations team by emailing

If your enquiry is time-critical, please write "URGENT" in your email subject line, if you would like a ring-back, please remember to include your telephone number. complaints guide

We're committed to providing the best possible service. If we don't meet your expectations here's how we'll handle your complaint. 

Read our complaints guide