We are committed to making our website accessible to everyone regardless of disability, capability or technology.

We want our website to be easy for all humans.

We have designed our website to adhere to W3C Level 2 accessibility guidelines and strive to adhere to this with everything we implement, enabling customers with disabilities to use our site easily.

We work with the Shaw Trust to address accessibility issues on our site. This is an ongoing process which we are working hard to improve.
Some of the measures we have already taken to ensure our site is accessible include:

  • alternative text for all images on our website
  • text links written so that they make sense when read out of context
  • regular validation checks to ensure the HTML code of our web pages is valid

Our web team are aiming to meet the Web Accessibility Initiative guidelines, but if you feel there are any other improvements we can make, then contact us at

If you have difficulties using our website with certain web browsers or other software, we want to know about it. Our customer support team may be able to help you use the site. Contact us at

Reading our documents

Documents on our site website are provided in a variety of formats. Most computers already have the software to open these document formats.

If you are having trouble reading a PDF document on this website, Adobe offers a free online tool for converting PDF documents to HTML or text. For more information about PDF accessibility see the Adobe website accessibility section.

Choosing your own text size

You can easily change the text size on a web page using your browser settings. Depending on which web browser you are using, this can be done in the following ways:

  • Google Chrome: Select the menu icon> Settings> Advanced> Web content
  • Mozilla Firefox: Select the menu icon> Options> Content> Font & colours 
  • Internet Explorer: Select the menu icon> Internet options> General> Fonts
  • Safari (OSX): Select Safari> Preferences> Advanced> Accessibility

Alternatively you can change the resolution of your computer screen to make the entire screen display bigger or smaller. Depending on which sort of computer you are using, this can be done in the following ways:

  • Microsoft Windows computer: Select Start> Control panel> Appearance and personalisation> Display> Adjust screen resolution 
  • Apple Macintosh computer: select System Preferences > Displays > Resolution

Choosing your own screen colours

You can use your web browser options to choose your own colours. Depending on which web browser you are using, this can be done in the following ways:

  • Google Chrome: This can be changed by installing plug-ins such as the “High Contrast” plug-in. This is done by selecting the menu tab > Setting > Show advanced settings > Accessibility > Add additional
  • Mozilla Firefox: Select the menu icon > Options > Content > Fonts & colours
  • Internet Explorer: Select the menu icon > Internet options > General > Colours
  • Safari (OSX): Select Safari > Preferences > Advanced > Stylesheet

Get in touch 

Our contact form is the quickest way to get in
touch with us. But if you're having difficulty using the form, please email us at

Alternatively, you can contact us in writing:,
3rd floor, Greyfriars House,
Greyfriars Road,
CF10 3AL,
United Kingdom

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