Car buying general FAQs

How do I search for a car?

If you’d like to search for a vehicle, simply choose the method you’d like to pay for the car – monthly or an upfront cost – and enter your budget. We’ll then show you cars within your price range. If you’d like to search for a specific make or model, please select the car you’d like using the options below.

How do I filter the results?

If you’d like to apply a filter to the cars you see, use the filters button on your search results page. Add any filters you need such as buying type, finance type, transmission, mileage, fuel type, vehicle age, engine size, seats, doors, colour, body type, features, MPG, C02 emissions, road tax, insurance group, top speed, power, acceleration and location.

Can I see the car?

Unfortunately, not all of the cars are available to view before purchasing. If the seller is listed as anything other than Motors.co.uk then you’re not able to see the car. You will find this information listed under the 'about seller' tab.

How do I apply for finance?

If you’d like to apply for a finance deal, please click the contact seller button next to the finance offer. The seller will then be able to discuss the next steps with you.

How do I save a car search?

If you'd like to save a car to view later, please select the heart icon on the image of the car. This will then be saved in under your saved car adverts in your account section.

How do I disable the daily email and text alerts?

If you'd like to amend your saved-search email alerts, please sign in to your account and select ‘my saved searches’ from here. Then just remove the ticks from any of the daily alerts you no longer wish to receive.

How do I find out who is selling the car?

The name of the seller will appear on the car details page, under Seller. Which is displayed under the price.

How do I report a seller?

If you suspect fraudulent activity on our website, please report it to communications@confused.com.

How do I make a complaint?

If you wish to make a complaint, you can write a letter or send an email to us, and we will look to resolve the matter as quickly and fairly as possible.

Email: complaints@confused.com

By Post:

Customer Services Manager
Confused.com
3rd Floor
Greyfriars House
Greyfriars Road
Cardiff
CF10 3AL
United Kingdom

Get in touch

Our contact form is the quickest way to get in
touch with us. But if you're having difficulty using the form, please email us at communications@confused.com.

Alternatively, you can contact us in writing:

Confused.com,
3rd floor, Greyfriars House,
Greyfriars Road,
Cardiff,
CF10 3AL,
United Kingdom

Helpful guides

Car insurance to credit cards - we've got an extensive range of guides to help you make the right choices. 

Read our guides