Buy a car FAQs

Can't find what you're looking for? Get in touch

I’ve bought a car from Confused.com and have a query?

Our Customer Support team is available to help with any queries you have as an existing customer or help you with your current car shopping needs.

Has Confused.com changed how it sells cars?

Confused.com is now working with Motors.co.uk to help you buy your next dream car.

Simply visit our car buying page where you can search for cars in dealerships near you that suit your needs.

I have a query about my car finance deal?

For any finance queries on cars bought directly from Confused.com between 25/08/17 and 16/10/18, you will need to speak directly to your finance provider.

I wish to return my car. What are the next steps?

We offer a 30-day return policy from the date your car is delivered. Please contact us here for further details.

I have a query about my warranty

To give you complete peace of mind, all cars bought directly through Confused.com between 25/08/17 and 16/10/18 have a minimum of 12 month’s warranty. You will have received the details upon delivery of your car.

I have a car to sell? What are my options?

To get an idea of your car’s value for free, visit here.

If you are ready to sell, we offer a free and speedy comparison service of options suitable for your needs.

Get in touch

Our contact form is the quickest way to get in
touch with us. But if you're having difficulty using the form, please email us at communications@confused.com.

Alternatively, you can contact us in writing:

Confused.com,
3rd floor, Greyfriars House,
Greyfriars Road,
Cardiff,
CF10 3AL,
United Kingdom

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