Skip navigation

Goodwill gesture for stranded Brits

Sleeping in an airport after a flight is delayed2/1/14

By Mark Stillman

Gatwick airport's boss is offering a £100 "goodwill gesture" shopping voucher to passengers whose Christmas Eve flights were cancelled.

The trips were scrapped amid chaotic scenes at the West Sussex venue, which is now being investigated by the Civil Aviation Authority.

Gatwick said on Tuesday, December 31 it had started its own inquiry into the disruption, with a report due next month.

Local flooding resulted in power outages at Gatwick which led to some flight cancellations and lengthy delays for departing passengers.

Passengers left disappointed

A number of travellers were at Gatwick for as long as 12 hours.

They were left checking their travel insurance policies after being sent home on hearing their flight had been scrapped.

Gatwick chief executive Stewart Wingate said: "We appreciate that lots of our passengers were travelling to be with their families over the festive period.

"And we are sorry that flights were cancelled and passengers left disappointed, particularly at this time of the year.

£100 voucher offered

"With this in mind, London Gatwick will be offering £100 of high street vouchers to each passenger whose flight was cancelled on Christmas Eve as a gesture of goodwill in recognition of the exceptionally difficult circumstances."

The airport said travellers whose flights were scrapped can email its customer services department at customer.services@gatwickairport.com.

They should supply their full postal address and evidence of their booking on a flight due to leave from or arrive at Gatwick Airport on December 24.

A £100 voucher will be sent to passengers within 28 days of the application for payment if their details checking out.

Adverse weather to blame

David McMillan, former director general of air traffic management company Eurocontrol and a non-executive director of Gatwick Airport, will lead Gatwick's review into the problems.

The airport said that every local waterway around the venue flooded on December 24.

This, it said, followed "extraordinarily adverse weather across the region", including uncommonly torrential rain.

It said that the flood waters "significantly exceeded flood impact projections".

This caused damage to electrical substations and switch rooms which resulted in the partial loss of power to the North Terminal.



Like this? Share it


Most popular articles