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Can the travel insurance industry do better?

Grounded planeSteve Williams, head of travel insurance at, offers up his thoughts on the volcanic ash chaos.

"Over the last week I can definitely say I’ve seen my fair share of news and commentary about the volcanic ash spewing out from Iceland.

"Now, as flights have begun to take off again, I’m reflecting on the issues this unprecedented event has thrown up, and how the situation has been handled."

"Insurance providers are describing this incident as an “Act of God”. This technically means an event outside of human control and hence gives them a legal basis to decline claims as a volcano, it can be argued, fits this definition.

"If you ask me, it’s a pretty poor argument which may cause people to lose faith in insurers and make them question the point of having a travel insurance policy at all."

To read Steve’s thoughts, and the changes he predicts in the world of travel insurance, click here