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Ofgem criticises energy complaints process

Naphtalia Loderick,
03 Apr, 2012

Many consumers are unhappy with the customer service they receive from gas and electricity suppliers, according to industry regulator Ofgem.

Topics: Shrink your bills, Your consumer rights
Tags: Consumer rights, Cutting costs, Gas & electricity

Halifax pet insurance customers in line for compensation

Chris Torney,
02 Apr, 2012

Thousands of Halifax pet insurance customers could be in line for compensation after a financial watchdog rules the bank misled them by describing policies as “life-long”.

Topics: Your consumer rights
Tags: Consumer rights, Know your policy, Pets, Pet insurance

Lower mobile phone costs for holidaymakers

Chris Torney,
01 Mar, 2012

Holidaymakers are set to benefit after politicians in Brussels agreed to set caps on the cost of using mobile phones abroad. Read More…

Topics: Your consumer rights
Tags: Consumer rights, Mobile phones, Cutting costs

Confused.com news show with Nick and Ellie

Confused.com staff writer,
22 Feb, 2012

Welcome to the first ever Confused.com show. Our reporters will be hitting the streets of the UK bringing you stories you will love. Watch our first show to see what Darth Vader, Patrick Monahan and your spare keys all have in common. Read More…

Topics: Your consumer rights, Get motoring
Tags: Video, Young drivers, Car insurance, Home insurance, Learning to drive

Confused.com hit the streets

Confused.com staff writer,
22 Feb, 2012

The lovely Nick and Ellie bring us the savior of young drivers, reasons to keep a much closer eye on your keys, and the exploits of comedian Patrick Monahan in our brand new online show.

Topics: Your consumer rights, Get motoring
Tags: Video, Young drivers, Car insurance, Home insurance, Learning to drive

Pet owners urged to complain over cover cancellation

Chris Torney,
22 Feb, 2012

Pet owners who have had vital insurance cover withdrawn after Lloyds and Halifax pulled out of the market are being urged to complain to official regulators.

Topics: Your consumer rights
Tags: Consumer rights, Know your policy, Pets, Pet insurance

Government ban rip-off card payment charges

Naphtalia Loderick,
23 Dec, 2011

Retailers will be banned from imposing rip-off charges on customers when they pay by debit and credit card.

Topics: Smarter spending, Your consumer rights
Tags: Consumer rights, Credit cards, Cutting costs, Shopping

Drivers warned against winter car thieves

Naphtalia Loderick,
16 Dec, 2011

Motorists leaving their cars to warm up this winter risk being left out in the cold as thieves target vehicles left unattended in this way, warn insurers.