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Complaints to the UK's big six energy firms are at a high. Kate Rose, head of gas and electricity at Confused.com, shares her four steps to consumer satisfaction.
Switching gas and electricity suppliers will be made much quicker under new rules coming into force by the end of the year.
Around 10% of families in England struggle to pay their gas and electricity bills, according to official data.
A massive chunk of Scotland's electricity needs could be provided by putting up solar panels on a quarter of a million roofs, new research suggests.
Energy supplier E.ON is to pay a record £12 million to vulnerable customers after an investigation found it broke energy sales rules over a three-year period.
High energy bills are putting pressure on people's finances but half of users fail to shop around for the best deal, says industry regulator Ofgem.
There has been a 224% rise in complaints from energy customers in the first three months of this year, the energy sector's ombudsman has reported.
Regulator Ofgem has proposed a full-scale competition investigation into the energy market.
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