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Tag: Consumer rights


Delayed airline passengers set for compensation windfall

Crowd of people at an airport

A landmark Court of Appeal ruling has opened to door to billions of pounds’ worth of compensation claims for delayed and cancelled flights.

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Seven travel booking traps to avoid

Passport on a map

The OFT has issued a warning about misleading practices holiday companies use to trick travellers into spending more cash. Money journalist Neil Faulkner highlights the traps to look out for.

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Why wouldn’t you take out travel insurance?

A world traveller's suitcase

More and more holidaymakers are failing to take out travel insurance. But why wouldn’t someone take out cover?

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Europe wants new limits on compensation for flight delays

Asleep at the airport

The European Commission has announced changes to air passenger rights which could make it harder to claim compensation for delays.

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Worried about oversleeping? New missed-flight cover could be for you

Asleep at the airport

An insurer called No Exclusions has developed a new type of policy called missed-flight cover. This insurance will get you on the next available flight, or give you a refund for your missed flight – your choice – if you arrive late at the airport.

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New travel rights smartphone app

Man using a mobile phone on a plane
Flight delayed or cancelled? Do you know if the airline has to offer you food or accomodation? A new smartphone app guides consumers through the complex regulations that apply to air and rail journeys.  Read More…

Is finding the cheapest flight a false economy?

Vapour trails left by planes
Travellers should be wary of using different domestic and even European airports in search of cheaper fares, as often the savings made are nominal or non-existent.  Read More…

New ATOL rules offer greater holiday protection

A suitcase with stickers on from around the world
Holidaymakers are set to benefit from greater protection when putting together their own travel package under changes to the Air Travel Organisers’ Licensing (Atol) scheme.  Read More…

How to beat the airlines’ baggage restrictions

Travel suitcase

Travelling light means you avoid extra charges when you fly. But does this mean you need a new bag for every airline?

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Can you bank on free travel insurance?

Bank sign

We investigate whether the free travel insurance now offered with many high-street bank accounts is adequate for people’s holiday needs

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