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Tag: Consumer rights


Barclays simplifies overdraft fees

  •  03 Jan, 2014
Barclays bank

Current account competition is hotting up with the news that Barclays is simplifying its overdraft fees system - a move which could save customers in the UK around £14 million collectively this year alone.

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Energy firm overcharging'‘costs us £50 each a year'

Thermostat control with pound sign

Labour claims that consumers are losing out because energy companies buy overpriced electricity from their own subsidiaries.

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Npower agrees £3.5m customer payout

  •  20 Dec, 2013
Npower logo on energy bill

Energy company npower is to pay £3.5 million to vulnerable customers after it was found to have breached energy sales rules.

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'Risky' financial products revealed

  •  16 Dec, 2013
Money down the drain

Consumer group Which? has revealed a list of what it considers to be the top money-wasting financial products.

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BT sorry over pay-TV complaints

  •  16 Dec, 2013
BT telegraph pole

BT has apologised after complaints about its pay-TV service doubled over the period it began broadcasting Premier League football.

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Centrica chairman defends 'Big Six'

  •  09 Dec, 2013
gas hob

The soon-to-be former chairman of Centrica has said allegations of "profiteering" and "collaboration" among the major energy firms are false.

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Know your rights when Christmas shopping

Christmas tree decorations

When shopping, it's important to know your rights in case things go wrong and purchases need to be returned. Here's a run down of what you need to know to protect your festive purchases.

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Miller tackles 'unfair' phone bills

  •  15 Nov, 2013
A mobile phone with 4G

Culture Secretary Maria Miller has promised to "work with" the telecommunications industry to protect consumers from unfair charges and price hikes.

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Review: Santander 123 credit card with Amazon cashback

Paying online with a credit card

Santander is now offering 1 per cent cashback when you use its 123 credit card at Amazon.co.uk this Christmas period. We take a look at the pros and cons.

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Dodgy cars scrapped within weeks

  •  05 Nov, 2013
Exhaust fumes from faulty car

Citizens Advice is being inundated with requests for help from motorists experiencing problems with "dodgy" used motors, new figures reveal.

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