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Tag: Consumer rights

BT sorry over pay-TV complaints

  •  16 Dec, 2013
BT telegraph pole

BT has apologised after complaints about its pay-TV service doubled over the period it began broadcasting Premier League football.

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Centrica chairman defends 'Big Six'

  •  09 Dec, 2013
gas hob

The soon-to-be former chairman of Centrica has said allegations of "profiteering" and "collaboration" among the major energy firms are false.

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Know your rights when Christmas shopping

Christmas tree decorations

When shopping, it's important to know your rights in case things go wrong and purchases need to be returned. Here's a run down of what you need to know to protect your festive purchases.

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Miller tackles 'unfair' phone bills

  •  15 Nov, 2013
A mobile phone with 4G

Culture Secretary Maria Miller has promised to "work with" the telecommunications industry to protect consumers from unfair charges and price hikes.

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Review: Santander 123 credit card with Amazon cashback

Paying online with a credit card

Santander is now offering 1 per cent cashback when you use its 123 credit card at this Christmas period. We take a look at the pros and cons.

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Dodgy cars scrapped within weeks

  •  05 Nov, 2013
Exhaust fumes from faulty car

Citizens Advice is being inundated with requests for help from motorists experiencing problems with "dodgy" used motors, new figures reveal.

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Common credit card pitfalls to avoid

stack of credit cards

The Financial Ombudsman Service has had more than 5,000 credit card complaints this year. We look at common credit card pitfalls and how to avoid them.

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What does 1GB get you? Mobile internet explained

Samsung Galaxy S3

All muddled up over megabytes? Can't get your head around gigabytes? Let us ease the stress and explain exactly what you get for your mobile phone's data allowance.

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How insurers decide liability in a multi-car accident

Sheppey Kent pile-up

A multi-car pile-up in Sheppey, Kent, earlier this month, has been blamed on drivers not adapting to the foggy conditions. We take a closer look at this - and at how insurers decide liability in such cases.

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AXA to stop selling pet insurance

Dog with injured paw

AXA following Lloyds and Halifax as it becomes the latest company to announce it is planning to stop providing pet insurance.

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