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Tag: Consumer rights


Blog: Why should we have to pay for paper bills?

Woman looking at paper bill

Paperless billing, like self-service checkouts, is here to stay it seems, as more household utility firms impose charges on customers who prefer a hard copy. Is this fair?

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MP slams energy firms' charges

  •  05 Feb, 2014
A gas fire

MPs have called for energy companies to limit the charges imposed on customers who do not pay by direct debit.

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Probe finds late payments on loans

  •  03 Feb, 2014
Pound coins and notes

Over a third of payday loans are not fully paid back on time, according to a probe into the industry.

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Mobile users 'get more for less'

  •  29 Jan, 2014
A woman using her mobile

The average mobile phone user is paying almost a quarter less than they were a decade ago while receiving significantly more for their money, according to a report.

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Hike in packaged account complaints

  •  29 Jan, 2014
Withdrawing money from a cashpoint

'Paid-for' current accounts have sparked more than double the usual amount of complaints in the past year, with many customers claiming they were mis-sold the products.

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Energy giant predicts profit boost

  •  24 Jan, 2014
Thermostat control with pound sign

One of the Big Six UK energy suppliers claims it is on track to achieve £1.54 billion in profits this financial year after a big rise in tariffs in November.

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Regulators quizzed about excluding customers

  •  23 Jan, 2014
Plug being inserted into socket

Regulators aren’t taking account of the overall effect of bill increases and are excluding customers from their deliberations, an MP has suggested.

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How to win your flight delay compensation battle

Asleep at the airport

New European rules mean you can claim as much as £500 if your flight is delayed or cancelled. But you may face a fight to get the money you are entitled to.

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Rise in home insurance claims following storms

A badly flooded UK street

Home insurance claims for damage to property during the recent storms have surged. We look at when insurers pay out – and when they won't.

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10 ways to fight those Christmas £££s

Man worrying about Christmas finances

If your credit card or overdraft has been piling on the pounds over the festive season, it’s time to think about getting your finances back in shape. We explain how.

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