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Tag: Consumer rights

Customer service 'is improving'

  •  27 Feb, 2014
Attractive woman talking on phone

Almost a quarter of people think customer service is getting better, a new poll shows.

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Warning over sales of flood-damaged homes

Flooded street

If you need to move out of a flood-damaged property, a quick-sale company may be able to help. But be warned: the cost could be higher than you expect. 

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Big six face new rules on prices

  •  26 Feb, 2014
gas hob

Ofgem has announced plans to force energy firms to be more transparent about their finances.

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Rural fuel prices need 're-setting'

  •  24 Feb, 2014
car fueling at the petrol station

The president of the AA says more action needs to be taken to ensure fuel prices are not inflated in certain areas of the country.

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Bill fears over meter clocks fault

  •  21 Feb, 2014
Electricity meter and paper bill

Millions of households could be out of pocket after a clock error was discovered on some electricity meters.

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Firms agree automatic credit refund

  •  19 Feb, 2014
gas hob

Four of the Big Six energy companies are to start giving their customers automatic refunds by direct debit when they are in credit.

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Energy savings claims 'misleading'

  •  18 Feb, 2014
Washing machine dials

Consumers are being misled after research found one in five household products do not match their energy-efficiency claims, according to the Energy Saving Trust.

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Annuities market 'like a minefield'

  •  14 Feb, 2014
Retirement fund jar

Pension providers should do more to spell out how annuities work to help consumers through the "minefield" of picking the right retirement deal, the ombudsman service has urged.

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Ovo energy announces price cut

  •  14 Feb, 2014
A gas fire

A small energy firm is bidding to win more customers from the so-called Big Six after unveiling a 2.5% cut in prices.

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Which? demands energy market probe

  •  14 Feb, 2014
Close up of a blue flame on a gas cooker hob

Consumer group Which? has demanded an inquiry into competition in the energy market, saying the current system is "not working for customers".

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