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Tag: Consumer rights


Firms agree automatic credit refund

  •  19 Feb, 2014
gas hob

Four of the Big Six energy companies are to start giving their customers automatic refunds by direct debit when they are in credit.

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Energy savings claims 'misleading'

  •  18 Feb, 2014
Washing machine dials

Consumers are being misled after research found one in five household products do not match their energy-efficiency claims, according to the Energy Saving Trust.

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Annuities market 'like a minefield'

  •  14 Feb, 2014
Retirement fund jar

Pension providers should do more to spell out how annuities work to help consumers through the "minefield" of picking the right retirement deal, the ombudsman service has urged.

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Ovo energy announces price cut

  •  14 Feb, 2014
A gas fire

A small energy firm is bidding to win more customers from the so-called Big Six after unveiling a 2.5% cut in prices.

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Which? demands energy market probe

  •  14 Feb, 2014
Close up of a blue flame on a gas cooker hob

Consumer group Which? has demanded an inquiry into competition in the energy market, saying the current system is "not working for customers".

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Water bills set for 2% hike

  •  11 Feb, 2014
water meter

Annual water and sewerage bills are to rise by an average of 2% - or £8 - from April, industry body Water UK has said.

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Calls for gas profits probe

  •  10 Feb, 2014
A lit gas hob

Energy watchdog Ofgem is being urged to probe the gas profit margins of the Big Six energy firms.

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Blog: Why should we have to pay for paper bills?

Woman looking at paper bill

Paperless billing, like self-service checkouts, is here to stay it seems, as more household utility firms impose charges on customers who prefer a hard copy. Is this fair?

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MP slams energy firms' charges

  •  05 Feb, 2014
A gas fire

MPs have called for energy companies to limit the charges imposed on customers who do not pay by direct debit.

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Probe finds late payments on loans

  •  03 Feb, 2014
Pound coins and notes

Over a third of payday loans are not fully paid back on time, according to a probe into the industry.

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