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Tag: Consumer rights

Energy firm overcharging'‘costs us £50 each a year'

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Labour claims that consumers are losing out because energy companies buy overpriced electricity from their own subsidiaries.

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Millions set for cheaper energy deals

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Millions of households are in line for cheaper energy bills under new reforms announced by the industry regulator.

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British Gas pulls out of Which? Big Switch energy campaign

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British Gas pulls out of consumer association Which's Big Switch campaign - in which energy users band together and use their collective bargaining power to get cheaper gas and electricity deals.  Read More…

Will I be stuck with my supplier if I put up solar panels? editor Lisa Greenfield

Thinking of putting solar panels on your roof? Might it limit you to just one energy supplier?

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Our energy experts answer your questions

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As part of Energy Saving Week, we hosted an online question and answer session with experts Greg Shreeve, from the Energy Saving Trust, and Lisa Greenfield,’s energy analyst. Here’s a round-up of the queries that were put to the panel.

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Gas & electricity annual statements: What are they?

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Ofgem now require energy suppliers to send annual statements to their customers, detailing exactly how much you’re paying for your gas and electricity. This transparency is, in theory, good news for the consumer.

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Energy: Your questions answered

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Worried that you might be paying over the odds for your energy but don’t know how to see past the jargon and get yourself a better deal?

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Gas and electricity: Your energy usage group

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Customers tend to be grouped by the energy industry into low, medium and high users. Different tariffs will be aimed at different level users accordingly. But which are you?

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Ofgem: a guide

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We explain who Ofgem are, what they do for the energy market, and switching energy suppliers

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Energywatch: a guide

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Our guide to energywatch, how they help consumer gas and electricity problems, and switching suppliers

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