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Tag: Consumer rights


Add-on insurance crackdown planned

  •  12 Mar, 2014
A cyclist, pedestrian and cars
The Financial Conduct Authority (FCA) has announced plans to crack down on the use of pre-ticked boxes aimed at getting consumers to buy "add-on" insurance products.  Read More…

Energy firms to introduce QR codes

  •  10 Mar, 2014
QR code on smartphone

Energy companies will be forced to introduce smartphone-readable codes to help consumers easily compare their bills against offers from competitors under new plans announced.

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MPs call for electricians shake-up

  •  06 Mar, 2014
Frayed electric cord

Barely-trained electricians who put householders at risk should face urgent tighter regulation, MPs have recommended.

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Energy firms 'hold £400m in credit'

  •  28 Feb, 2014
Close up of a blue flame on a gas cooker hob

Ofgem has called on energy suppliers to return money to former customers after finding that the companies hold more than £400 million in credit from closed accounts.

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RBS aims to restore customer trust

  •  28 Feb, 2014
RBS bank sign

Royal Bank of Scotland has made a pledge to get the "basics of everyday banking right" in order to restore customer trust.

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Customer service 'is improving'

  •  27 Feb, 2014
Attractive woman talking on phone

Almost a quarter of people think customer service is getting better, a new poll shows.

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Warning over sales of flood-damaged homes

Flooded street

If you need to move out of a flood-damaged property, a quick-sale company may be able to help. But be warned: the cost could be higher than you expect. 

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Big six face new rules on prices

  •  26 Feb, 2014
gas hob

Ofgem has announced plans to force energy firms to be more transparent about their finances.

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Rural fuel prices need 're-setting'

  •  24 Feb, 2014
car fueling at the petrol station

The president of the AA says more action needs to be taken to ensure fuel prices are not inflated in certain areas of the country.

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Bill fears over meter clocks fault

  •  21 Feb, 2014
Electricity meter and paper bill

Millions of households could be out of pocket after a clock error was discovered on some electricity meters.

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