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Travellers fight for billions in flight delay compensation

Asleep at the airport

EU rules mean that delayed holidaymakers can now claim money from their airlines. But legal battles are being fought to decide when these rights apply.

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Manufacturers cheating fuel tests

  •  06 May, 2014
Man filling up car petrol tank

A Brussels-based transport pressure group has accused car manufacturers of cheating the system in a bid to meet emission targets and trick motorists into buying their vehicles.

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Call for inquiry into current account market

  •  16 Apr, 2014
Magnified twenty pound note

Consumer group Which? has called for a full-scale competition inquiry into the current account market saying the big providers have "unhealthy dominance".

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Overdraft market 'not good value'

  •  11 Apr, 2014
Withdrawing money from a cashpoint

The £8 billion overdraft market is not providing good value, the Financial Conduct Authority (FCA) has found.

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Complaints to energy firms treble

  •  07 Apr, 2014
Woman speaking on a phone

There has been a 224% rise in complaints from energy customers in the first three months of this year, the energy sector's ombudsman has reported.

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£1.9bn cost of poor tradespeople

  •  04 Apr, 2014
A handyman's toolbelt

UK homeowners have lost an estimated £1.9 billion over the past year thanks to incompetent tradesmen.

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FCA to probe 30m insurance policies

  •  28 Mar, 2014
Insurance man sitting at desk

The Financial Conduct Authority (FCA) has announced a probe into millions of insurance policies - some up to 40 years old - over fears that customers with older contracts are "forgotten" by the industry.

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Energy firms face competition probe

  •  27 Mar, 2014
A lit gas hob

Regulator Ofgem has proposed a full-scale competition investigation into the energy market.

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Loyal energy users 'pay £90 more'

  •  26 Mar, 2014
gas hob

Loyal customers are getting a rough deal from energy companies, it is claimed.

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SSE announces energy price freeze

  •  26 Mar, 2014
SSE energy logo

The UK's second biggest supplier of gas and electricity has announced it will freeze prices for the next two years.

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