Skip navigation
  • /
  • Consumer rights

Tag: Consumer rights


Energy firm overcharging'‘costs us £50 each a year'

Thermostat control with pound sign

Labour claims that consumers are losing out because energy companies buy overpriced electricity from their own subsidiaries.

  Read More…

Millions set for cheaper energy deals

A lit gas hob

Millions of households are in line for cheaper energy bills under new reforms announced by the industry regulator.

  Read More…

British Gas pulls out of Which? Big Switch energy campaign

A light bulb in the shape of a pound sign
British Gas pulls out of consumer association Which's Big Switch campaign - in which energy users band together and use their collective bargaining power to get cheaper gas and electricity deals.  Read More…

Will I be stuck with my supplier if I put up solar panels?

Confused.com editor Lisa Greenfield

Thinking of putting solar panels on your roof? Might it limit you to just one energy supplier?

  Read More…

Our energy experts answer your questions

blue gas flame pound symbol

As part of Energy Saving Week, we hosted an online question and answer session with experts Greg Shreeve, from the Energy Saving Trust, and Lisa Greenfield, Confused.com’s energy analyst. Here’s a round-up of the queries that were put to the panel.

  Read More…

Gas & electricity annual statements: What are they?

Plug being inserted into socket

Ofgem now require energy suppliers to send annual statements to their customers, detailing exactly how much you’re paying for your gas and electricity. This transparency is, in theory, good news for the consumer.

  Read More…

Energy: Your questions answered

A 3D pound sign light bulb

Worried that you might be paying over the odds for your energy but don’t know how to see past the jargon and get yourself a better deal?

  Read More…

Gas and electricity: Your energy usage group

Boiler controller

Customers tend to be grouped by the energy industry into low, medium and high users. Different tariffs will be aimed at different level users accordingly. But which are you?

  Read More…

Ofgem: a Confused.com guide

Electricity energy

We explain who Ofgem are, what they do for the energy market, and switching energy suppliers

  Read More…

Energywatch: a Confused.com guide

Plug being inserted into socket

Our guide to energywatch, how they help consumer gas and electricity problems, and switching suppliers

  Read More…