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Tag: Consumer rights


Petrol vs diesel: Which is cheaper to run?

Male hand holding fuel pump

Motorists face a tough choice between petrol and diesel models. We explain how to do your sums and find the car that is easiest on your wallet.

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Watch out for these car finance traps

Car finance

Buying a car through hire-purchase may suit your finances. But there are also some pitfalls to watch out for.

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Insurers act to end renewal rip-offs

Are you covered sign on noticeboard

The UK's insurance companies say they are planning to give customers a clearer picture when it comes to renewing motor and home policies.

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How to claim flight delay compensation

plane on runway

Two recent Court of Appeal rulings have given delayed passengers much greater chance of claiming significant amounts of money back from tardy airlines.

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Four steps to getting the best energy deal

Buring ten pound note on a gas hob

Complaints to the UK's big six energy firms are at a high. Kate Rose, head of gas and electricity at Confused.com, shares her four steps to consumer satisfaction.

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Delayed airline passengers set for compensation windfall

Crowd of people at an airport

A landmark Court of Appeal ruling has opened to door to billions of pounds’ worth of compensation claims for delayed and cancelled flights.

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Over-60s miss out on home insurance payouts

House with a pound coin garden path

New research shows that older people frequently fail to claim on their home policies due to fears costs will rise in future.

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Travellers fight for billions in flight delay compensation

Asleep at the airport

EU rules mean that delayed holidaymakers can now claim money from their airlines. But legal battles are being fought to decide when these rights apply.

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Warning over sales of flood-damaged homes

Flooded street

If you need to move out of a flood-damaged property, a quick-sale company may be able to help. But be warned: the cost could be higher than you expect. 

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Blog: Why should we have to pay for paper bills?

Woman looking at paper bill

Paperless billing, like self-service checkouts, is here to stay it seems, as more household utility firms impose charges on customers who prefer a hard copy. Is this fair?

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