Barely-trained electricians who put householders at risk should face urgent tighter regulation, MPs have recommended.
Ofgem has called on energy suppliers to return money to former customers after finding that the companies hold more than £400 million in credit from closed accounts.
Royal Bank of Scotland has made a pledge to get the "basics of everyday banking right" in order to restore customer trust.
Almost a quarter of people think customer service is getting better, a new poll shows.
If you need to move out of a flood-damaged property, a quick-sale company may be able to help. But be warned: the cost could be higher than you expect.
Ofgem has announced plans to force energy firms to be more transparent about their finances.
The president of the AA says more action needs to be taken to ensure fuel prices are not inflated in certain areas of the country.
Millions of households could be out of pocket after a clock error was discovered on some electricity meters.
Four of the Big Six energy companies are to start giving their customers automatic refunds by direct debit when they are in credit.
Consumers are being misled after research found one in five household products do not match their energy-efficiency claims, according to the Energy Saving Trust.
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