This is a section
covering some specific motor insurance frequently asked questions
(faq's)
What
is motor insurance?
Motor insurance can protect you against possibly losing out on large amounts
of money should something happen to your car. And it can make the whole
thing easier to handle by letting someone else do the hard work. REMEMBER
it is a legal requirement to have at least the minimum level of motor insurance.
Why
is motor insurance so complicated?
Every person's individual circumstances are different: the make and model
of car, postcode, driving history, claim experience, occupation, type of
use. Add a number of other drivers to the policy and it gets even more
complicated. Insurance companies need as much information as possible to
enable them to determine what the premium should be for the risk for each
individual's circumstances. Each insurer will view the details slightly
differently based on their own experiences and claims statistics.
How
to get a quote?
All you have to do is fill in - with no commitment - one application form.
This includes details about you, your car, your occupation, any other drivers
and any information that the insurance companies need to get a quote.
We then submit that form to all the top insurers such as
Admiral, Norwich Union Direct, More Th>n, Screentrade and so on.
Within 5 minutes you can see the quotes found by our price comparison technology.
Among them you'll either find a cheaper price than the renewal quote you already have. Or
you won't. Either way you'll know where you stand. Either way you're a
winner.
What
information does the insurance company need to know?
You must tell your insurer everything that is relevant to your insurance.
If you don't then you risk having your policy voided, and being left without
cover. They need to know all your details, your driving history (any claims
or motoring offences for you and any other drivers), who will be using the car,
the car details and the location. It is useful to remember that insurance
companies and the police are starting to share information about cover,
drivers and driving history.
Why
do I need to give so much information?
Insurance companies need to take a lot of information in order to calculate
a price: things like the make and model of car, postcode, driving history,
claim experience, occupation, type of use. By taking so much information
they can personalise their base price for your specific circumstances.
Why
do we need medical information?
This applies only to DVLA reportable conditions that may affect the conditions under which you are granted your driving licence but be aware not all companies quote on the internet in this situation - they prefer to speak to you in person.
Why
do premiums vary so much between different insurance companies?
Insurance companies work with different statistics and use different methods to calculate premiums. Some companies specialise in certain areas or types of car so are prepared to discount more in some areas than others. This adds to the complexity as a like for like quote with a number of different companies can yield a number of very different prices. So, by getting prices using our service, we are able to show you which companies are most competitive for you and those that aren't saving you time, money and effort.
Why is my insurance more expensive this year than
it was last year?
For about seven out of the last ten years the insurers have been losing
money by writing motor business. There has been pressure in the market
to keep rates down due to the fact that so many companies are writing motor
insurance but as they have lost so much money they are now putting the
rates up so that they can cover claims losses and make money again.
How
can I make my policy cheaper?
There are a number of ways.
- Your
car - The value, type and engine power of your car all make a difference,
the smaller the car, generally, the lower the price.
- Security
- fit an alarm, immobiliser or tracker system.
- Annual
mileage - be as accurate as you can with how many miles
you would do in an average year.
-
Where the car is parked - If you have a garage its best
to use it, it could lower your premium.
- Additional
drivers - Only add drivers to your policy that regularly use the car. 'Any driver'
policies and policies with more than two named drivers can be expensive
and you may not need to have such an open policy. You can often add drivers
temporarily to your policy for a small charge.
- Upping your voluntary excess - an excess is the first part of a claim that you pay although you can
get it back if the claim is deemed 'not-fault' (that's what Legal Expenses
cover is mostly used for and remember your insurance company determines
who is at fault - see our FAQ on Fault/non-fault claims). If you increase
your voluntary excess then your premium should get lower.
If
I am going abroad what cover do I need?
Most policies will cover you with the minimum cover for Europe, but you
should to speak to your insurer before you go to find out exactly what
and where is covered. Sometimes they will issue you with a 'Green Card'
that covers you in other countries.

This
is a section covering some key terms on the insurance form.
What
is a tracker?
A tracker is an electronic device (normally fitted as an accessory after
purchase of the car) which emits a signal enabling law enforcement agencies
to locate the car anywhere in the UK if it has been stolen.
What
is an immobiliser?
An immobiliser is an electronic device which stops the car from being started
if it is broken into. Although this won't stop your car from being broken
into, it may well stop it from being driven away.
How do I know what sort of immobiliser/tracker/alarm
system my car has?
Most newer cars (being those up to 6 years old) come with some sort of
alarm and/or immobiliser. Insurers will already have the details of the
alarms and immobilisers that are fitted to newer cars. This is already
built into their rating criteria. If you have an older car you may have
fitted a specific alarm. All alarms and immobilisers are categorised and
insurers may give discounts depending upon the make and model of alarm
or immobiliser. Look up the alarm details on the documentation that comes
with the alarm and choose the appropriate one from the drop-down box.
What
is the difference between the 'owner' and 'registered keeper'?
There may be a reason for the owner and registered keeper to be different
individuals. For example, you may use a car that is owned by someone else
in which case you would be the registered keeper. Or you may own a car
that you allow your children to use and therefore the registered keeper
would be one of your children.
What
are modifications?
These are any changes or factory-fitted optional extras which have been added to the vehicle
and is not part of the standard vehicle specification.
This would include such things as: alloy wheels / spoilers / engine modifications.
Is the car an import?
Some companies won't cover cars that have been imported from other countries.
Cars which are imported usually fall into 2 types:
- UK specification cars - these are cars bought in from abroad that match UK specifications and
some companies will insure these but not all.
- Non UK specification - these are cars which are brought into the UK from abroad but don't match
current UK specifications. These cars are more difficult to insure because
of the lack of availability of parts.
Who
is the main driver?
The main driver is the person who uses the car the most. It is better to
be honest here if you are planning on insuring a car for your son or daughter
as insurers can invalidate claims on this basis.
When did you pass your driving test?
Guess nearest month if you can't remember exactly and
its more than 3 years ago.
Motoring offences?
These need to include any motoring offences in the last 5 years including any pending prosecutions. You will find details you need on your licence. Accidents or Claims?
These need to include any accidents or claims you have made in the last 5 years. You will need to have details of these to hand.
No. of cars in household
Must always be at least 1. If you are using our site to check out prices
for insuring your first car then make sure you have put a 1 in this field.
If you have a number of cars in your household remember to include your
car plus the others as some sites do a cross-validation of data.
How
to enter other policy holders occupations
In the 'main occupation' box put the first few letters of their job. Do the same for 'other occupation', if they have one, then click 'next'.
You will be prompted to pick from a list of matching occupations. You then
select the most suitable occupation and click 'next'.
For example: if they are an office worker type in 'OFF' click'next' and select office worker from the list.
How
to enter your occupation
In the 'main occupation' box start typing the first
few letters of your job. Select the most suitable occupation from the list. Do the same for 'other occupation'
, if you have one, then click 'next'.
For example: if you are an office worker start typing in 'OFF' and then select 'OFFICE WORKER' from the list
Why
do we need your telephone number?
We would like to take your telephone number as a 2nd contact reference,
along with your email address. If you are in any way worried about us holding
your personal information, please see our privacy statement. However also
be aware that some sites will not give you a quote without a valid telephone
number or valid email address.
Previous
UK resident?
Some sites need more information if you haven't been a UK resident since
birth. They will need to know how long you have been in this country, whether
you are a permanent resident and whether you have been a previous UK resident.
Time
abroad
If you have been a previous UK resident, see above, you will need
to tell us how long you were abroad.
How can I tell when my car was first registered?
This information is available from your Registration Document (V5). The table below lists the Registration Marks for the last 10 years:
- M 1994 - 1995
- N 1995 - 1996
- P 1996 - 1997
- R 1997 - 1998
- S 1998 - 1999
- T/V 1999 - 2000
- W/X 2000 - 2001
- Y/51 2001 - 2002
- 02/52 2002 - 2003
- 03/53 2003 - 2004
- 04/54 2004 - 2005
- 05/55 2005 - 2006
- 06/56 2006 - 2007
- 07/57 2007 - 2008
- 08/58 2008 - 2009
Fault/non-fault
claim - what's the difference
The terms fault and non-fault can be confusing. A non-fault claim is simply
a claim where the insurer is able to recover all their costs from someone
else. If they are not able to recover all their costs, then it is a fault
claim even if you didn't cause the claim to happen. For example a theft
is typically classed as a fault claim because although you are not to blame
for the theft, the insurance company had no third party to claim the costs
from so they classify it as a fault claim.
Policy start date
Some companies only guarantee their quotes for a certain number of days.
This is to ensure you get the most up to date rates as they can change daily with some
companies. Once we return the quotes, we'll tell you how long they are valid for.
You can find this information in the 'Valid To Date' on the underlying more information
pages we provide with each price we find for you.
What
are the different cover types?
REMEMBER - it is important that you have the right cover for your car,
if you have the wrong cover you may find that your insurance company will
not pay out on a claim.
- Third
Party Only - insurance covers any claim by third parties. This does not cover any
damage to your own car.
- Third Party Fire & Theft - insurance covers fire and theft of your car and any claim by third parties.
- Comprehensive - insurance covers accidental damage to your car in addition to fire and theft and any claim by third parties.
What
are the different use types?
REMEMBER
- it is important that you have the right use for your car, if you
have the wrong use you may find that your insurance company will
not pay out on a claim.
- Social,
Domestic & Pleasure - this covers you for normal day to day driving, such as driving to visit
family or friends, or shopping.
- Commuting - this covers you to drive back and forth to a permanent place of work.
Please note that travelling to a railway station, where you park your car,
is classed as commuting.
- Business
Use - this covers you to use the car in connection with your job, driving
to different sites, travelling to training courses or prearranged meetings
away from your normal place of work.
- Commercial
Travelling - This covers the car to be used for such things
as door-to-door sales.
Total annual mileage including business mileage
If you do about 100 miles a week then that works out between 5,000 and
6,000 miles a year. If you do about 200-250 miles a week that works out at about
12,000 miles a year.
Annual business mileage
Make sure that you have chosen to use your car for business
before you fill in this field!
What
is a No Claims Bonus?
No Claims Bonus (or NCB) is the discount that you have earned on a previous
insurance policy. Insurers give discounts determined by the number of years
that you remain claim-free. A No Claims Bonus must be earned separately
for each car that you insure however a few companies give discounts for
second cars and credit for previous claim-free company car driving if you
can prove it. In these situations you will only get a couple of quotes
on the internet and your best bet is to use the phone to see if you can
get a discount.
What
is Protected No Claims Bonus?
Some companies will allow you to protect your No Claims Bonus (NCB). This
means that you will be able to have a number of claims over a specific
period of time without your NCB being reduced. Please note that just because
you protect your NCB this does not mean if you have a claim that you will
stop your premium going up. Most companies rate on claim history as a separate
factor. Protecting your bonus just protects your bonus discount so if you've
had a claim, your protected discount is applied but its applied against
a higher premium.
What
is a voluntary excess?
This is the amount you volunteer to pay in the event of a claim
IN ADDITION to any compulsory excesses you may have to pay because of your age,
the type of car you drive or the area you live.
Renewal price
Okay why do we need this? The only reason is it helps our understanding
of how well our service is performing. We constantly need to look at any gaps we find
between the price you have currently found - either your renewal or the best quote you've
had so far and the best price we can find. We use this information to help us add partners to
our site and improve our service for you.
Have you changed your postcode?
If you are an existing customer and would like to change your postcode,
please click on the link shown below the House Name/Number text box.
Please note that changing your postcode invalidates any previous quotes associated with this user.
This is because your postcode is one of the factors that your quoted prices are rated upon.
The details of these quotes will still be available to for you to view and can still be used to create new quotes, but you will no longer be able to see any of the prices for existing quotes.
You will not need to re-enter all of your details!
How many car insurance companies are there?
According to ABI (Association of British Insurers) figures for 2005,
there were 836 firms authorised by the FSA (Financial Services Authority)
to carry out general insurance business in the UK. However, far fewer than
this number are actual insurance underwriters. These larger companies
often operate two or more brands which have different rates and policy
terms. For example, Aviva incorporates Norwich Union and Norwich Union Direct.
They are only one insurer but offer two totally different policies and prices.
Confused? Well, motor insurers are split between companies like Admiral, Churchill
and Direct Line who sell direct to the public and companies like Royal & Sun Alliance
and Norwich Union Direct who sell direct and through brokers and Lloyds syndicates
who can also sell direct and through brokers. The difference is that when you contact
a direct company you are dealing with the actual motor insurance underwriter, whereas
a broker will have a fixed list of companies to choose from. Brokers usually pick a
company that balances satisfying the customer need for cheaper car insurance and the
brokers need to maximize their income through commission.
Brokers typically access around 50-60% of available underwriters and depending on
their size and muscle in the market can drive better rates from the underlying
insurers than those offered to smaller brokers.
The car insurance-buying public don't necessarily understand all this but what
they really want is to give their details once and do a true price comparison across
all the insurance providers to find the best deal that suits them.
To ensure that we cover as much of the market as possible we have targeted a mix of
direct companies and broker sites. In addition, some of these insurance providers
also have their own panel of insurance providers, and Confused.com customer details
are also entered into these sites when a search is performed. To get a true price
comparison you would have to select a number of brokers who are likely to have
driven good deals with the insurers and the main direct insurance companies.
We do all that on one site.
How to Resubmit your quotes
If you get errors or expired quotes in your list of prices, flagged by a yellow or green X, you
will be able to return and resubmit your quotes to get prices for these sites.
When you return a Resubmit button will appear at the bottom of the page.
Click this and on the next page enter the date you want your cover to start. We'll resubmit
your quotes to these sites and bring you back their prices.
What insurers do you go to directly?
The AA, Admiral, AIG, Alliance & Leicester, Auto Direct, Autotrader, Barclays, BDML, Bell, Broker King, Budget, Bullseye, Churchill, CIS Insurance, Conrhill Direct, Dial Direct, Diamond, Direct Choice, ChoiceQuote, eCar, Elephant, Endsleigh, Esure, Halifax, Hastings, Hero, Ibuyeco, Insure.co.uk, Its 4 Me, IYM, Kwik Fit, Ladybird, Lancaster Classic, Lancaster Private, Lloyds TSB, Privilege, Liverpool Victoria, Local Broker, M&S, M&S Premier, More Than, Norwich Union, Performance Direct, Post Office, Quinn Direct, QuoteACar, RAC, Saga, Sainsburys, ScreenTrade, Sheila's Wheels, Simple Cover (NU), SwiftCover, Swinton, Tesco, Tesco Value, Virgin, Yes! and Zurich.

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