How long is the promotion running for?
For car insurance, the promotion is running from 12th December 2011 until 30th June 2012. You have to purchase a car insurance policy through Confused.com within this time period to be eligible to claim Nectar points. For home, motorbike, pet or van insurance, the promotion is running from 1 April, 2012 until 30th June 2012. You have to purchase a home, motorbike, pet or van insurance policy through Confused.com within this time period to be eligible to claim Nectar points.
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How many Nectar points will I receive?
For every new car, home, van, motorbike or pet insurance policy you purchase through Confused.com during the promotional period, you will receive 1,000 Nectar points.
For every new life insurance policy you purchase through Confused.com during the promotional period, you will receive 3,000 Nectar points.
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How do I claim my Nectar points?
After you’ve bought your insurance through Confused.com, just follow these simple steps:
• Come back to www.confused.com/nectar
• Sign in with the details you gave when you created your quote (email address and password).
• Complete the required details on our claim form (Nectar card number and policy information) and click submit.
We will send you an email to acknowledge receipt of your claim.
Please note that your insurance must be purchased through Confused.com and if you need to telephone your insurer to buy directly then you must let them know the policy has come from Confused.com.
As we have to wait for your new insurer to validate your insurance purchase is through Confused.com, it can take up to 90 days to receive points.
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How long have I got to claim my points?
You must complete the online claim form with your policy details and your valid Nectar card number within 60 days of purchasing your insurance.
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Can I claim more than once?
You will receive Nectar points for every valid purchase of car, home, life, van, motorbike or pet insurance through Confused.com during the promotional period. If you have bought more than one insurance policy then you can submit more than one claim form. There is no limit to number of claims that you can make for Nectar points, but every claim will need to validated by each insurance provider.
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Can I claim Nectar points if I bought a policy before the start of the promotion?
No, unfortunately only car insurance purchases made between 12th December 2011 and 31st March 2012 and home, life, van, motorbike and pet insurance purchases made between 1 April 2012 and 30th June 2012 through Confused.com will be eligible for Nectar points
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Can I claim Nectar points for referring a friend?
Whilst you can refer friends to the offer, you cannot collect Nectar points for doing so. Nectar points will only be allocated to the person who bought their insurance through Confused.com during the promotional period.
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Do I get points for renewing my policy?
Only new car, home, life, van, motorbike and pet insurance purchases made through Confused.com during the promotional period will be eligible for Nectar points. If you renew your policy directly with your insurer then you won’t be able to claim Nectar points for this.
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How do I make an enquiry about the Nectar promotion?
If our FAQs page doesn’t answer your question then you can ask our Customer Support Team by filling in the contact us form. We aim to reply to your query within 2 days.
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I have been declined points. Why is this?
There are a number of reasons why your claim may have been declined, the main ones being:
• The insurance provider you gave us cannot validate your purchase as coming from Confused.com (This could be due to not clicking through to your insurer directly from Confused.com; buying your policy over the phone and not confirming that you have come through Confused.com; buying your policy directly through your insurer; buying your policy through a different comparison site).
• You have cancelled your insurance purchase since making a claim for Nectar points.
• You did not complete the purchase of your insurance policy.
• You policy was purchased through Confused.com outside of the promotional period.
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If I cancel my policy, will I still get Nectar points?
If you cancel your insurance then your insurance provider will not be able to validate your purchase so you will not be able to claim Nectar points.
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I had to call my insurer directly to buy, can I still claim points?
Yes, if you have completed a quote on Confused.com and you have to call your insurer directly by finding the number on our prices page, make sure you tell your insurer that the policy is from Confused.com. If this isn’t done then your insurer will not be able to confirm your purchase is through Confused.com and we will not be able to validate your claim for Nectar points.
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I’m struggling with my claim form - help!
Don’t worry! If our FAQs page doesn’t answer your question then you can ask our Customer Support Team by filling in the contact us form. We aim to reply to your query within 2 days.
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Is the promotion for any other products apart from car insurance?
We've extended our promotion to include car, home, life, van, motorbike and pet insurance bought through Confused.com during the promotional period.
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What are the terms and conditions of this promotion?
The terms and conditions for this promotion can be found by clicking here.
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What communication should I expect after claiming my points?
We will send you an automated email to acknowledge that we have received your points claim (this should be immediate, however it could take a few hours at busy times). Your points should be awarded within 90 days of submitting your claim form, subject to your new insurance provider confirming your purchase of insurance via Confused.com.
If, 90 days after submitting your claim form you have not received your points, please get in touch with us here and we will look into it for you. Please note that we have to wait for your insurer to confirm your insurance purchase is through Confused.com, which is why it can take up to 90 days to receive points or decline notification.
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What if I can’t remember my log in details to get to the claim form?
The details you need to sign in will be ones you used when originally completing your quote on Confused.com (email address and password). If you have forgotten your password then you can reset it here.
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What if I haven’t got a Nectar card, but still want to claim points?
If you haven’t got a Nectar card, but would like to start collecting points you can register for a card here and get your Nectar card number straight away.
If you would like to put the points on someone else’s card, you must make sure the person who purchased the policy fills in the claim form with their details, otherwise we won’t be able to validate that the insurance policy has been bought through Confused.com and therefore will be unable to issue points.
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When will I get my points?
We have to wait for your insurer to confirm your purchase is through Confused.com, so as soon as that happens we will be able to issue your points. The amount of time it takes for an insurance provider to get back to us varies which is why it could take up to 90 days for you to receive your points.
If, 90 days after claiming you have not received your points, please get in touch with us here and we will look into it for you.
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When will I receive confirmation of my claim?
We will send you an automated email to acknowledge that we have received your points claim (this should be immediate, however could take a few hours at busy times).
Please note that we have to wait for your insurer to confirm your purchase is through Confused.com which is why it can take up to 90 days to receive your points or decline notification.
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Why does it take up to 90 days to receive my points?
We have to wait for your insurer to confirm your purchase is through Confused.com, so as soon as that happens we will issue your points. The amount of time it takes for an insurance provider to get back to us varies which is why it can take up to 90 days to receive your points or decline notification.
If, 90 days after claiming you have not received your points, please get in touch with us here and we will look into it for you.
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Why haven’t I heard from you?
Once you have submitted your claim form you should receive an automated email to acknowledge this. If you haven’t received anything, please check your “junk mail” folder to make sure nothing has slipped through the net. To stop this from happening you could add Confused@email.confused.com to your address book to make sure you receive our emails to your inbox.
If, 90 days after submitting your claim form you have not received your points, please get in touch with us here and we will look into it for you.
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Will the promotion increase my insurance premium?
Definitely not. The price you pay for your insurance is determined by each insurer and we aren’t charging you for points in any way- we just want to reward all customers for buying through us.
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I need to speak to someone!
Don’t worry! If our FAQs page doesn’t answer your question then you can ask our Customer Support Team by filling in the contact us form. We aim to reply to your query within 2 days.
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