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Website and your account FAQs


I can’t find my job title!

We can’t list every job title out there, so if you can’t select your exact job, don’t panic – it’s probably listed under a similar description instead. If you’re an IT manager, you can try entering ‘computer’ or ‘manager’ to see if another option fits your job, for example, and you can also enter the first few letters (such as ‘com’ or ‘man’) and we’ll start to return options that fit immediately. If you’re unsure that the selection you’ve made really describes what you do for a living, then you’re always free to confirm it with the insurance provider before you finalise the purchase.

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Why isn't my car registration being recognised?

We use a DVLA provider to check car registration details, but if your registration isn’t recognised or your car’s details are returned incorrectly, simply select the option saying you don’t know your car’s registration. This will then allow you to enter the information manually and ensure the right vehicle is listed on your quote.

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Why can't I enter my car details manually?

When you’re entering your vehicle details you might want to have your documents to hand so you’re sure the information you enter is correct. New models and imported vehicles in particular can be difficult to locate.

If you have entered the right details and you still can’t select your car, then unfortunately we won’t be able to help you find quotations on this occasion. Without knowing the exact car details, the prices we’re able to return could be invalid, and that’s simply a waste of your time.

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How do I reset the password to my Confused.com account?

You can reset your password here.

If you’ve entered your details and have still been unable to reset your password, then there’s a couple of possible reasons why:

The details you entered when the account was created are different to your details now. This might be because you’ve moved home and have a new postcode, have changed your surname, or entered your date of birth incorrectly when first registering on our website.

Your email address has been used to create an account for another user. If anyone else has previously used your email address to open a Confused.com account, such as a friend or family member, then you may need to enter their details in order to reset the password and use the account. Don’t worry – their details and your details will both then be saved under the same account, so you won’t be deleting their quotes!

If you’ve tried the above but still can’t access your account, then contact us and we’ll take care of it.

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How do I unsubscribe from marketing emails?

By logging into your account through the My Account section of the website, you’ll be able to select ‘My Settings’.  From here, just click ‘Notification Settings’ and remove the ticks from any of the communications you don’t want to receive, or re-subscribe if you’ve changed your mind and want to hear from us about the latest deals! When you have done this just click ‘Confirm & Save’ and then it’ll then be updated within 48 hours.  Alternatively, you can just contact us and we’ll do the rest for you.

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How do I delete my Confused.com account?

If you want to delete your Confused.com account, then contact us. Please make sure you include your full name, date of birth and postcode for Data Protection purposes, as without these details we can only unsubscribe you, we won’t be able to remove your account.

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