Website & your account FAQs

How do I retrieve my quotes?

You can find your recent quotes by logging in to your account.

At the moment, you can only save quotes for car, home, pet and travel insurance. So you won’t be able to retrieve quotes for any of our other services. Sorry!

For pet and travel insurance, your quotes will only be saved in your account if you were logged in while entering your details.

When you go to your account you’ll see four tabs: Quotes, My details, Account settings, Toy tracker. Make sure you’re in the “Quotes” tab.

In the quotes tab you should see a dropdown menu. Here you can pick from motor, home, travel and pet quotes. Choose the one you want to retrieve your quotes for.

If no quotes come up, try choosing “Show expired quotes” (next to the dropdown menu). If you choose “view/refresh prices”, we’ll resend your details to the insurance providers, so you can get up-to-date prices. You may have to update the policy start date before getting your prices. You should also check all the information you originally provided is still up to date.

If no quotes come up after you’ve selected “Show expired quotes”, this means that no quotes have been saved for you. This could be because you weren’t logged in when you were entering your details. You can get new quotes by using the “new quote” button.

If you’re still having trouble retrieving your quotes, please feel free to contact us.

I can't find my job title!

We can’t list every job title out there, so if you can’t select your exact job, don’t panic – it’s probably listed under a similar description instead. If you’re an IT manager, you can try entering ‘computer’ or ‘manager’ to see if another option fits your job, for example, and you can also enter the first few letters (such as ‘com’ or ‘man’) and we’ll start to return options that fit immediately. If you’re unsure that the selection you’ve made really describes what you do for a living, then you’re always free to confirm it with the insurance provider before you finalise the purchase.

Why isn't my car registration being recognised?

We use a DVLA provider to check car registration details, but if your registration isn’t recognised or your car’s details are returned incorrectly, simply select the option saying you don’t know your car’s registration. This will then allow you to enter the information manually and ensure the right vehicle is listed on your quote.

Why can't I enter my car details manually?

When you’re entering your vehicle details you might want to have your documents to hand so you’re sure the information you enter is correct. New models and imported vehicles in particular can be difficult to locate.

If you have entered the right details and you still can’t select your car, then unfortunately we won’t be able to help you find quotations on this occasion. Without knowing the exact car details, the prices we’re able to return could be invalid, and that’s simply a waste of your time.

How do I reset the password to my Confused.com account?

You can reset your password here.

If you’ve entered your details and have still been unable to reset your password, then there’s a couple of possible reasons why:

The details you entered when the account was created are different to your details now. This might be because you’ve moved home and have a new postcode, have changed your surname, or entered your date of birth incorrectly when first registering on our website.

Your email address has been used to create an account for another user. If anyone else has previously used your email address to open a Confused.com account, such as a friend or family member, then you may need to enter their details in order to reset the password and use the account. Don’t worry – their details and your details will both then be saved under the same account, so you won’t be deleting their quotes!

If you’ve tried the above but still can’t access your account, then contact us and we’ll take care of it.

How do I unsubscribe from marketing emails?

By logging into your account through the My Account section of the website, you’ll be able to select ‘Account settings’. From here, scroll down to 'How we contact you' and remove the ticks from any of the communications you don’t want to receive, or re-subscribe if you’ve changed your mind and want to hear from us about the latest deals! When you have done this just click ‘Save changes’ and then it’ll then be updated within 48 hours. Alternatively, you can just contact us and we’ll do the rest for you.

How do I remove profiles from my account or add new ones?

You’ll need to log in to your account to remove or edit any profiles.

When you go to your account you’ll see four tabs: Quotes, My details, Account settings, Toy tracker. Make sure you’re in the “My details” tab.

The first box will detail your primary profile, but if you scroll down you’ll see all your saved profiles under “My profiles”.

If you’d like to change your primary profile, find the profile of the person you want to have as the primary profile user, and select “Set as primary”. If you want somebody new to be the primary profile user, you’ll need to add them first by using the “Add profile” button. Once you’ve added them, you’ll be able to set them as the primary profile by selecting “Set as primary”.

You can edit the details for any of your profiles by selecting “Edit details”.

You can delete any of your profiles by selecting “delete”. You won’t be able to delete all profiles, as your account will need to be linked to at least one profile. If you’d like to delete the primary profile, you’ll first need to make one of the other profiles the primary profile by selecting “Set as primary”. You’ll now be able to delete your previous primary profile my finding that person in the “My profiles” section and selecting “delete”.

To add a new profile, use the “Add profile” button under “My profiles”. You’ll be asked for the details of the new person, and will also have the option to make this person the primary profile user.

Remember, if you ever need to reset your password and have forgotten the answer to your security question, you’ll be asked for the date of birth of the primary profile user. So please make sure you know who your primary profile user is!

If you’d like to close your Confused.com account completely, you’ll need to contact us.

How do I remove cars from my account or add new ones?

You’ll need to log in to your account to remove or edit any cars.

When you go to your account you’ll see four tabs: Quotes, My details, Account settings, Toy tracker. Make sure you’re in the “My details” tab.

Scroll down, past the primary user and past the “My profiles” section until you get to the “My cars” section. You can delete any of your cars by selecting “delete” next to the car you want to delete. You can add a new car by using the “Add car” button.

How do I remove an old address from my account or add a new one?

You’ll need to log in to your account to remove or add any addresses.

When you go to your account you’ll see four tabs: Quotes, My details, Account settings, Toy tracker. Make sure you’re in the “My details” tab.

Scroll down past the primary user, past the “My profiles” section and past the “My cars” section, until you get to “My addresses”.

You can delete any of your addresses by selecting “delete” next to the address you want to delete.

You can add a new address by using the “Add address” button.

How do I delete my Confused.com account?

If you want to delete your Confused.com account, then contact us. Please make sure you include your full name, date of birth and postcode for Data Protection purposes, as without these details we can only unsubscribe you, we won’t be able to remove your account.

Other ways of contacting us

Our contact form is the quickest way to get in
touch with us. But if you're having difficulty using the form, please email us at communications@confused.com.

Alternatively, you can contact us in writing:

Confused.com,
3rd floor, Greyfriars House,
Greyfriars Road,
Cardiff,
CF10 3AL,
United Kingdom

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