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Credit Cards FAQs


Will I know if I have been accepted straightaway?

Some providers will provide you with an instant decision online. In other cases your application may be ‘referred’ to an underwriter.

This means your credit card provider needs a bit more information from you before making a decision. 

For more on applying for a credit card, check out our guide.

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How long does an application take?

Our credit card providers offer secure online applications that should only take a few minutes. 

You'll be asked for details like your name, address, income and employment status, as well as the services you're interested in. 

If you'd like more information on applying for a credit card, check out our guide.

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How do I make a balance transfer?

When applying for a credit card, you'll usually be asked if you'd like to move any existing balances to your new card. Just give the details of your current card and the amount you want to move. 

If you don't have these details to hand you can contact your new provider to do it later, but any 0% period will normally start from the date your account was opened.

If you're unsure which credit card is right for you, our guide might be helpful.

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What is a balance transfer fee?

This is the handling fee your new credit card provider charges for moving a balance to your new card. 

It's usually around 3% of the amount you've transferred, but you won't be asked to pay this immediately - it's added to the balance of your new card and will be included in your repayments. 

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How does the Card Matcher tool work?

We ask for some basic details about you and the card you're looking for, and then take a look at your credit profile. Don't worry, this isn't a credit search, and it won't affect your credit score! 

This information allows us to match you with the cards that best suit your needs, and that give your application the best chance of being accepted by the credit card provider. 

If you're not sure which credit card is right for you, check out our guide.

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When do I find out when what my credit limit will be?

Once you've completed your application, your chosen credit card provider will review it then come to a decision.

If your application is successful, the card issuer will let you know your initial credit limit and your APR. You can then decide whether or not to take out the credit card. 

For more on how to apply for a credit card, take a look at our guide.

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What is my credit score based on?

Your credit profile is often referred to as your credit history, and is a record of all the credit accounts you've held.

It will cover things like outstanding debts and your repayment history for credit accounts like loans, mortgages and mobile phone contracts.

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How do I manage my new credit card account?

Most credit card providers offer online access to your account, allowing you to check your balance or make a payment. You may even be able to do this over the phone if you prefer. 

If your card is issued by a bank, you'll also have the option of using their high street branches to manage your account. 

If you're unsure about the benefits of credit cards, you might find our guide handy.

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What does Representative APR mean?

APR means "annual percentage rate".

It's the amount of interest you'll pay over one year as a proportion of your outstanding balance - so a lower APR means you'll pay less interest. It's called "representative" because at least 51% of the customers that are accepted for the card have to be offered the APR shown. 

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What is the difference between VISA, Mastercard and American Express?

These are the companies that provide the services between a retailer and your card provider to process your purchases and transactions. 

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