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Complaints to energy firms treble

  •  07 Apr, 2014
Woman speaking on a phone

There has been a 224% rise in complaints from energy customers in the first three months of this year, the energy sector's ombudsman has reported.

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Energy firms face competition probe

  •  27 Mar, 2014
A lit gas hob

Regulator Ofgem has proposed a full-scale competition investigation into the energy market.

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Loyal energy users 'pay £90 more'

  •  26 Mar, 2014
gas hob

Loyal customers are getting a rough deal from energy companies, it is claimed.

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SSE announces energy price freeze

  •  26 Mar, 2014
SSE energy logo

The UK's second biggest supplier of gas and electricity has announced it will freeze prices for the next two years.

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Groups demand energy market probe

  •  24 Mar, 2014
A gas fire

The Federation of Small Businesses (FSB) and Which? have written a letter to regulators urging them to investigate the energy sector after a survey revealed deep mistrust among consumers.

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Consumers 'can't find best deals'

  •  14 Mar, 2014
gas hob

The introduction of simplified energy tariffs are "a step in the right direction", according to a consumer body, but more work needs to be done after a recent study found only a third of potential customers were able to choose the cheapest deal.

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Energy firms to introduce QR codes

  •  10 Mar, 2014
QR code on smartphone

Energy companies will be forced to introduce smartphone-readable codes to help consumers easily compare their bills against offers from competitors under new plans announced.

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MPs call for electricians shake-up

  •  06 Mar, 2014
Frayed electric cord

Barely-trained electricians who put householders at risk should face urgent tighter regulation, MPs have recommended.

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Energy firms 'hold £400m in credit'

  •  28 Feb, 2014
Close up of a blue flame on a gas cooker hob

Ofgem has called on energy suppliers to return money to former customers after finding that the companies hold more than £400 million in credit from closed accounts.

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Customer service 'is improving'

  •  27 Feb, 2014
Attractive woman talking on phone

Almost a quarter of people think customer service is getting better, a new poll shows.

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