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The energy supplier switching process

Wind farmHow does the energy switching process work?

Confused.com compares the prices of all registered gas and electricity suppliers in the UK and finds you the best energy deal for your home, based on your own personal circumstances.

What information does Confused.com need?

All you need to do is supply some basic information (e.g. postcode and usage information) into our calculator, Confused.com will search for the energy suppliers' latest prices and special offers and will then present you with the best deals available to you, based on the information provided.

Follow this link to Compare Gas and Electricity Suppliers.

What do I do if I want to choose one of the options offered by Confused.com?

To change suppliers all you need to do is choose the most suitable option for you. You will then be asked to fill in your personal details required by the supplier including your full address and bank details (for direct debit payments). This will only take a few minutes of your time.

For your reassurance, our comparison service complies with the energywatch 'Confidence code'.

What happens once I've chosen a new supplier?

Confused.com will send you an email to confirm the switch. The details are processed and forwarded to the chosen power supplier.

The supplier will contact you to confirm the date on which your new service will commence. We would recommend that you take a meter reading on this date and your new supplier will either arrange this or contact you to ask you to provide a reading. The reading you take will be used as the closing reading on your accounts with your existing supplier and as the opening reading with your new supplier.

How long will it take until my new supplier supplies my energy?

On average the supply change process takes between 28 and 40 days from the date you arranged to change supplier. This allows time to complete the transfer process and, as a domestic customer, gives you time to change your mind during the initial 'cooling off period' (typically between 7 and 14 days).

How seamless will the change of supply be?

Moving to a new supplier is shouldn't be risky. Most suppliers are large, trusted companies and all of them are regulated to ensure standards of service.

In the majority of cases the transfer is entirely seamless, and from a regulatory viewpoint both OFGEM and energywatch keep a close check on this. You won't need any new pipes, cables or meters if you switch suppliers. There will not be any interruption in your gas or electricity supply.

What about my existing direct debit?

If you have a direct debit with your current supplier, we suggest you cancel your direct debit authority with your current supplier - only after you have paid your final bill and confirmed the transfer of your supply. Your existing energy supplier will confirm this with you.

What about my existing debt?

If you are in debt to your current supplier, or have a bill outstanding that has been unpaid for more than 28 days, you existing supplier may prevent your switch until you have paid the outstanding amount. If this happens, your existing supplier will write to you to inform you.

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