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Accessibility

Confused.com is committed to making our website accessible to everyone regardless of disability, capability or technology.

We have designed our website to adhere to W3C Level 2 accessibility guidelines and strive to adhere to this with everything we implement, enabling customers with disabilities to use our site easily.

We work with the Shaw Trust to address accessibility issues on our site. This is an ongoing process which we are working hard to improve.

Some of the measures we have already taken to ensure our site is accessible include:

  • alternative text for all images on our website
  • text links written so that they make sense when read out of context
  • regular validation checks to ensure the HTML code of our web pages is valid

Our web team are aiming to meet the Web Accessibility Initiative guidelines, but if you feel there are any other improvements we can make, then contact us at communications@confused.com

If you have difficulties using our website with certain web browsers or other software, we want to know about it. Our customer support team may be able to help you use the site. Contact us at communications@confused.com

Reading our documents

Documents on our site website are provided in a variety of formats. Most computers already have the software to open these document formats.

If you are having trouble reading a PDF document on this website, Adobe offers a free online tool for converting PDF documents to HTML or text. For more information about PDF accessibility see the Adobe website accessibility section

Choosing your own text size

You can easily change the text size on a web page using your browser settings. Depending on which web browser you are using, this can be done in the following ways:

  • Internet Explorer: select View > Text size or hold Ctrl and roll your mouse wheel if you have one
  • Mozilla Firefox: select View > Text size or hold Ctrl and roll your mouse wheel if you have one
  • Opera: select View > Zoom or hold Ctrl and roll your mouse wheel if you have one
  • Safari: select View > Make text bigger or hold Ctrl and roll your mouse wheel if you have one

Alternatively you can change the resolution of your computer screen to make the entire screen display bigger or smaller. Depending on which sort of computer you are using, this can be done in the following ways:

  • Microsoft Windows computer: select Start > Control Panel > Display > Settings
  • Apple Macintosh computer: select System Preferences > Displays > Resolution

Choosing your own screen colours

You can use your web browser options to choose your own colours. Depending on which web browser you are using, this can be done in the following ways:
  • Internet Explorer: select Tools > Internet Options > General > Colors
  • Mozilla Firefox: select Tools > Options > Content > Colors
  • Opera: select Tools > Preferences > Fonts and Page Style
  • Safari: select Safari > Preferences > Appearance



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