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Our company

The heart of Confused.com

Confused.com understands that a business is not purely 'in it for the money'. Confused.com employees rely on us to make a social commitment - as do our customers, suppliers, and indeed, the local community.

Employees

We are only as good as our people and firmly believe in nurturing happy staff. We provide a working environment that stimulates creativity, allows staff to chill out in fun-themed areas and offer a selection of games that helps motivate staff and develop relationships outside their normal teams.

It is important for employees to understand the company's goals and objectives and we communicate this through monthly CEO updates, a company newsletter and allow staff to feed back their opinions, and experience through our quarterly staff surveys. On top of this, we run a Personal Development Programme (PDP), encourage weekly team meetings and regular one-to-ones between staff and their line manager.

Confused.com is committed to an equal opportunities policy. The company aims to ensure that no employee is discriminated against, directly or indirectly, on the grounds of sex, colour, race, ethnic and national origins, nationality (citizenship), sexual orientation, marital status, disability, religion or belief, being part-time or on the grounds of age.

Customers

In 2009, there were over 30 million visits to our site from customers, whom we put at the heart of our business. We regularly keep our customers up-to-date by e-mail, offering guides, tips and information ranging from renewal advice, to saving money, to switching gas and electricity supplier - and plenty more besides. We also aim to respond to incoming e-mails within 24 hour of receipt. We have a dedicated team of professionals handling telephone queries.

All personal information is held in the strictest confidence and used only for the purposes of generating and retrieving quotes, marketing and internal management information. We use industry-standard technology to ensure that all personal and transactional information is encrypted before transmission. After signing into Confused.com, the closed padlock icon demonstrates that you are in a secure area of our site. Our robust security policies safeguard a customer's privacy from unauthorised access/improper use and we will continue to implement ever-more secure technology as it becomes available.

We have designed our website to adhere to W3C Level 2 accessibility guidelines and strive to adhere to this with everything we implement, enabling customers with disabilities to use our site easily.

Charity

Confused.com has adopted a charitable policy, which supports the local communities in which its employees live and work. In 2009, we raised over £11k for our nominated charity, Ty Hafan, which is again our charity in 2010, and for whom our staff have participated in events such as the Three Peaks Challenge, skydiving and sponsored bike rides.

Additionally, Confused supports the community by operating a 'community chest' fund, donating funds to local charities and support groups.

Our staff are encouraged to participate in 3rd case voluntary schemes. There are many opportunities for Confused.com staff to share their skills and expertise with other businesses in the area. To date, this has been realised with many positive results.

Environment

Confused.com does not own the property that is occupies and is, therefore, reliant upon the cooperation of the managing agents in order to make changes that could reduce the consumption of energy and water.

We provide the necessary facilities for staff to recycling paper, cans, plastic bottles and cups, use energy-efficient light bulbs, and use water purifying machines instead of plastic bottles. In addition we encourage employees to car share and provide bike racks for those who wish to cycle to work, as well as offering loans and discounts to incentivise the use of public transport.

We operate a clean desk policy and encourage staff not to keep hard copies of documents, therefore using less paper, and printing in black and white whenever necessary. Empty ink cartridges are recycled via the SCOPE charity.

Ten years old

In March 2012, Confused.com celebrated its tenth birthday and commissioned a special painting by Ruth McLees. The painting is a photo mosaic that features all of the current Confused.com staff, as well as some of the characters from our adverts over the years.

 

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